Francis Njoka
Profile & Portfolio
Community and Social Services Occupations, Community Health Workers, Social Workers
A highly motivated and client-centric professional with a wide range of skills and experience in administrative support, community engagement and data management. I thrive in dynamic environments where my ability to communicate effectively, solve challenges and data records management. Highly skilled in building strong relationships with clients and delivering exceptional service through effective task management and attention to detail.
Experience
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Biafra Lions Dispensary
Community Health Assistant - May 2024 - February 2025 -
Duties.
1. Supporting outpatient operations and guiding patients to appropriate departments.
2. Educating clients on health services and ensured high levels of customer satisfaction.
3. Maintaining health records through effective data collection and report preparation to facilitate data-driven and informed decision-making.
4. Addressing community inquiries and conducting health talks in order to resolve concerns and provide actionable solutions
5. Developing and implementing proactive strategies in order to resolve health concerns, foster trust and strengthen relationships with stakeholders.Played a key role in initiatives in partnership with WHO, UNICEF, and CRS, including:
1. Assisting in the polio eradication campaign at Kamkunji, conducting community outreach, coordinating vaccinations, and promoting awareness to boost immunization coverage.
2. Participating in community health outreach programs with CRS at Kiambio, which involved educating communities on health and hygiene practices, providing support for maternal and child health services, and facilitating access to essential health services.
3. Strengthened collaborative efforts by supporting integrated health campaigns, ensuring seamless communication between the facility and partner organizations to enhance community well-being. -
Social Development Office
Attachment - August 2019 - December 2019 -
Duties.
1. Managing and organizing documents, ensuring seamless access to accurate records.
2. Providing prompt and professional responses to inquiries.
3. Maintaining an up-to-date filing system in order to support accurate and efficient information tracking.
4. Providing effective administrative support, setting up appointments, managing calendars and preparing meeting notes and materials.
5. Reviewing applications and providing timely feedback to clients.
Education
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Bachelors Degree
Mount Kenya University2022 - 2024 -
Bachelors of Arts in Community Development
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Diploma
Meru National Polytechnic2017 - 2020 -
Diploma in Social Work and Community Development
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Certificate
Eastern Computer and Commercial Institute2017 -
Certificate in Computer Systems and Operations
Skills
- Adaptability
- client management
- Community Mobilization
- Creative problem solving
- Data Management
- Data record keeping
- Microsoft Office Suite
- Stakeholder Engagement
- Verbal & Written communication