kevin ochieng

  • Accountant
  • Nairobi
  • Updated 10 months ago
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Profile & Portfolio

Accountants

As a highly motivated and detail-oriented Entry-level Accountant, I possess a strong educational background in accounting, along with knowledge in financial analysis, bookkeeping, and tax regulations.

Experience

Sugarbowl Ventures Ltd

Assistant Accountant - May 15, 2024,

was entrusted with overseeing all customer-facing financial transactions, handling daily sales with precision.
By implementing personalized greeting protocols and streamlining query resolutions, we significantly improved the customer experience, resulting in a 25% boost in satisfaction scores and a 15-minute reduction in average query resolution time per interaction.
Through effective communication of daily specials and recommendations, we successfully increased upselling of appetizers and desserts by 10%.
With a meticulous approach, financial transactions for over 300 daily customers were managed, maintaining a remarkable 98% accuracy rate in cash handling.
Adept at fostering strong customer relationships, contributing to a notable 50% surge in positive online reviews for the restaurant.

National Social Security Fund, Kisumu

Intern - Commenced my industrial attachment on February 15, 2021, concluding on May 7, 2021.

1.Registration Officer:
Validated employer returns and issued Unique Payment Numbers for efficient receipting processes. Resolved Suspense account discrepancies by ensuring accurate establishment of NSSF numbers. Conducted informative sessions with members to highlight the benefits of registering with the Fund.
2. Cash Office.
Provided debit receipts and maintained records of bounced cheques. Updated the income cashbook and supported field offices in revenue receipt duties. Reconciled transactions from SAP and M-Pesa platforms. Managed the uploading and processing of general ledger data.
3. Benefits Officer:
Scrutinized benefits claims to verify document completeness and accuracy. Orchestrated claim processing in the system to determine amounts due and recipient bank particulars. Generated and filed payment information reports systematically. Oversaw the review, approval, and transmission of payment data to the Authorization section within the system. Addressed customer inquiries and issues from various channels, including Branch Officers, the call center, and walk-in clients.
4. Compliance Officer:
Educated and raised awareness among employers, employees, and the public regarding NSSF ACT No. 45 of 2013. Conducted thorough inspections of employer records to ensure adherence to the NSSF ACT regulations. Collaborated with the Registration Officer in registering new employers, employees, and voluntary contributors. Updated and managed zonal records, encompassing employer listings, contribution registers, defaulters’ records, penalty logs, and bounced cheque information. Monitored and pursued employer compliance matters diligently. Prepared comprehensive inspection and zonal reports. Handled member and employer grievances effectively. Validated employer returns and issued Unique Payment Numbers for streamlined cash receipt processes.

Education

Business Administration with IT (Accounting)

Maseno University
Commenced studies on August 15, 2016, and successfully graduated on December 16, 2022.

I graduated with an Upper Second-class Honors degree.