Mande

  • Customer Service Officer
  • Msambweni
  • Updated 1 month ago
Photo

Profile & Portfolio

Customer Service Representatives

Dedicated and results-driven Customer Service Officer (Supervisor)with a Bachelor of Arts degree in Psychology and extensive experience in Customer Service and Call Centre Operations.

Experience

Nairobi City County

Customer Service Officer - 2021_2024

Promoted from Customer Service Officer to Supervisor during first 3 months
•Implemented customer feedback mechanism
•Planned,Coordinated,chaired & conducted the annual Customer Service week which had an attendance of more than 10,000 clients
•Organised and Conducted 5 mental health sessions to other staffs.
•Inducted and trained 100 atachees

Education

Psychology

International University of Africa
2014-2018

N/A

Arabic Language

International University of Africa
2013-2014

N/A

Skills

  • Call Center Operations
  • Communication Skills
  • Computer packages
  • Customer Service
  • Data Entry