Mande
Dedicated and results-driven Customer Service Officer (Supervisor)with a Bachelor of Arts degree in Psychology and extensive experience in Customer Service and Call Centre Operations.
Experience
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Nairobi City County
Customer Service Officer - 2021_2024 -
Promoted from Customer Service Officer to Supervisor during first 3 months
•Implemented customer feedback mechanism
•Planned,Coordinated,chaired & conducted the annual Customer Service week which had an attendance of more than 10,000 clients
•Organised and Conducted 5 mental health sessions to other staffs.
•Inducted and trained 100 atachees
Education
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Psychology
International University of Africa2014-2018 -
N/A
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Arabic Language
International University of Africa2013-2014 -
N/A
Skills
- Call Center Operations
- Computer packages
- Customer Service
- Data Entry