Maurine Ajowi

Experience

Nairobi Water and Sewerage Company

Communication/Customer Service officer - 8/2012-2/2013

● Ensured the consistency of communication both internally and externally for NWSC
● Coordinated major company activities including promotions, exhibitions
● Delivered timely and effective internal communication to staff through range of channels e.g. emails
● Provided professional, courteous service in a consistent effort to achieve overall customer satisfaction.
● Attracts potential customers by answering product and service questions; suggesting information about other products and services.
● Opens customer accounts by recording account information.
● Maintains customer records by updating account information.
● Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
● Maintains financial accounts by processing customer adjustments.
● Recommends potential products or services to management by collecting customer information and analyzing customer needs.
● Prepares product or service reports by collecting and analyzing customer information.
● Contributes to team effort by accomplishing related results as needed.

Education

Bachelors degree

Moi University

1/9/2006-19/9/2013

Bachelor of science in communication and public relations

Skills

• community mobilizing
• Translation and Transcription