Secretary or Customer Service Representative

Join Delib Bakers, a renowned name in the baking industry, celebrated by over 23 million people for our exceptional cakes. We are seeking a dedicated Secretary or Customer Service Representative to enhance our communication, manage orders, and oversee dispatches. This role offers an opportunity to work in a dynamic environment where your skills will contribute to the seamless operation of our business. The position is based in Nairobi and is ideal for individuals with a background in hospitality.

Key Responsibilities

• Manage Communication: Efficiently handle all customer inquiries and communications to ensure high satisfaction levels.
• Order Management: Oversee the entire order process from receipt to dispatch, ensuring timely and accurate delivery.
• Customer Service Excellence: Provide exceptional service to all clients, addressing their needs promptly and professionally.
• Administrative Support: Assist with various administrative tasks as needed, supporting the overall operations of Delib Bakers.
• Problem Solving: Utilize problem-solving skills to address any issues that arise in the order and dispatch process.

Qualifications and Skills

• Educational Background: Diploma or certificate in a hospitality-related course.
• Experience: Previous experience in customer service or administrative roles is preferred.
• Communication Skills: Strong verbal and written communication skills are essential.
• Organizational Skills: Ability to manage multiple tasks efficiently and effectively.
• Problem-Solving Abilities: Demonstrated ability to resolve issues quickly and effectively.

Company Culture and Values

At Delib Bakers, we pride ourselves on fostering a collaborative and supportive work environment. Our mission is to deliver the best quality cakes while ensuring customer satisfaction through excellent service. We value integrity, teamwork, and innovation, encouraging our employees to grow and develop within the company.