Business Processes Intern

Safety Surveyors is a leading risk consultancy firm with the bulk of our customer being all the major insurance companies in Kenya. We pride ourselves on delivering exceptional services to our clients while fostering a collaborative and innovative work environment. As a leader in the risk consultancy space and having been in operation since 1989, we are dedicated to excellence and are looking for an intern who shares the same values to join the Business Processes unit in the service delivery Department within the organization.

The successful candidate will be exposed to the entire service delivery process from the initial engagement with customers, receiving work instructions all the way to billing and credit control which will give them an understanding of the entire ecosystem of running a business.

Responsibilities

Service Delivery:

• Receive Instructions and job requests from customers and capture the same in our service delivery tools
• Allocate the received instructions and job requests to the best suited technical officer based on the nature of the job and other parameters to ensure effective and efficient completion of the tasks
• Track Turn Around Time and ensure that the company operates within the timeframes agreed with the various customers for the different assignments.

Business Development

• Keep abreast with the market to ensure our product offering remains attractive
• Do customer visits to track customer feedback and areas of improvement with the objective of retaining and growing our current customer base
• Ensure we apply for all tenders and RFQs with the intention of acquiring new customers.

Quality

• Be the first level quality assurance officer to ensure that our quality remains top notch

Qualifications

• Education: Bachelor’s degree in Business Administration or any related field
• Analytical Skills: Strong analytical and problem-solving abilities with a keen eye for detail.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with all levels of the organization.
• Organization: Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.