Key Account Associate

About Us:

At Peach, our mission is to revolutionize car ownership across Sub-Saharan Africa by transforming the way people buy, sell, and maintain cars. We’re building a dynamic marketplace powered by innovative technology, a customer-centric culture, and a commitment to fair business practices. Our vision is to create a seamless and accessible car ownership experience that makes vehicles more affordable, reliable, and sustainable for everyone.

Peach is on a bold path to becoming the largest car marketplace in Kenya, with the ambitious goal of selling 100 cars month on month. But we’re not stopping there. We aspire to be Kenya’s ultimate one-stop shop for all things cars, offering everything from vehicle sales and maintenance to financing solutions — all delivered the Peach way: trust, transparent, and customer-focused.

By continually pushing the boundaries of what’s possible, we aim to reshape the car ownership experience in Kenya and Sub-Saharan Africa, making it easier, smarter, and more inclusive for every driver. Join us on our journey to change the way Africa drives.

Role Relationships:

Business unit Growth
Reporting to Head of Business Development
Responsible for N/A
Key relationships and contacts Collaboration with Head of Sales, Branch Sales Manager, Buyer and Seller Facing Associates

Role Description:

The Key Account Associate will be instrumental in driving the growth of our automotive sales by managing accounts, onboarding new clients, and ensuring a seamless experience for both car sellers and buyers. This role combines new account creation, account management, and documentation responsibilities to foster strong client relationships and support our sales initiatives.

Duties and Responsibilities:

Specifically, the Key Account Associate at Peach can expect to own the following elements:

New Account Creation (20% of work):

a. Collaborate with members of the Growth and Sales teams to identify potential business sources for both car sellers and car buyers.
b. Schedule and conduct meetings with stakeholders to present and propose our sales solutions.
c. Onboard new clients to our system, ensuring a smooth transition and understanding of our processes.

Account Management (50% of work):

a. For Businesses Selling with Peach:

i. Assist new and existing businesses in selling their cars through Peach.
ii. Ensure that all necessary documentation is signed and in place.
iii. List cars and manage them within the team, providing weekly updates to sellers about their vehicles.
iv. Coordinate viewings (if applicable) and lead negotiations to finalize sales.

b. For Businesses Buying with Peach:

i. Understand the needs of businesses looking to purchase cars.
ii. Clearly communicate our sales processes and requirements to clients.
iii. Coordinate viewings and facilitate negotiations to secure the best deals for clients.

Documentation, Data Analysis and Reporting (20% of work):

a. Conduct data entry and updates for all engagements with customers.
b. Ensure complete and accurate information is maintained in both the CRM and Sales Agent App.
c. Analyze sales data and customer feedback to identify trends, opportunities, and areas for improvement.
d. Prepare and present regular reports on account performance, sales metrics, and client satisfaction to the management team.
e. Utilize analytical tools to track key performance indicators (KPIs) and make data-driven recommendations for enhancing sales strategies.

Collaboration with Internal Stakeholders (10% of work):

a. Regularly update internal stakeholders within the Growth and sales team and other departments on key account management issues/concerns.
b. Ensure that the appropriate team members are informed of concerns, issues, and challenges and track resolution.
c. Collaborate with the Inspection team for quality control inspections and engage with the Sales team to gather insights on customer perspectives.
d. Actively engage with stakeholders, participate in business meetings, collaborate on projects to understand business needs and influence decision making.

Knowledge and Experience:

Education: Bachelor’s Degree in Business Administration, Marketing or related field.

Experience: 2+ years previous experience in account management, sales or customer service, preferably in the automotive Industry.

Organizational Skills: Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.

Communication Skills: Excellent communication skills, both verbal and written, to effectively engage and correspond with internal and external stakeholders.

Problem Solving: Excellent problem solving skills and a proactive approach to meeting client needs.

Microsoft Office Suite Proficiency: Highly proficient in Microsoft Office Suite (Excel, Work, etc) for document management and reporting.

Collaboration: Ability to work collaboratively in a team environment and Independently when required.

Analytical and Data-Driven Thinking: Ability to leverage data to drive decision-making. Analytical thinking is essential to assess trends, draw insights, and inform decision making.

Peach Core Values:

Peach Cars is a values-driven organization. If you are interested in this role, please be prepared to speak to the following values, including how you understand them and would put them into practice in your efforts day-to-day.

● Ownership ~ Complete work is the expectation; going above and beyond is who we are and what we do
● Respect ~ Communication is key and this is always done respectfully, no matter how difficult; as a team, we may disagree but we commit
● Challenge ~ As a company, we are anti-comfort zones; Peach is a place for learning and growth