Field Quality Control Technician

Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income members of society.

We are growing very fast to cover the rest of Kenya and eventually Africa. It is envisaged that the success of the business will grow to over 150 networks across East Africa. It is from this background that we seek prospective candidates to fill the role of a Field Quality Control Technician.

At Poa, we pride ourselves on being a values-driven company and we love working with values-driven employees. Poa’s vision is “Internet in every home in Africa”. To achieve this vision, we live by our values, captured in the acronym, We CONNECT. At Poa, we: Create a better world for the people we serve, Open our eyes to problems and opportunities, Never stop learning never stop moving forward, Name it, own it, solve it, Engage with the bigger picture even in the details, Care about each other and Tujienjoy kazini.

Mission Statement for the Role:

To own the end to end quality assurance of all deployed & commissioned sites for Poa Customers across Kenya.

Overall Responsibility:

Responsible for quality audit of all Customer wireless installs & Field Support services.

Financial:

Install Cost per Customer; Support Cost per Customer.

People:

Individual Contributor

Location:

Nairobi

Role Responsibilities:

1. Monitor the performance of field technicians, providing feedback, coaching, and performance evaluations to ensure high-quality work and productivity.
2. Ensure compliance with safety regulations and industry standards during installation and support activities.
3. Assist technicians in troubleshooting complex issues, providing technical expertise and guidance to ensure timely problem resolution in the field.
4. Conduct regular inspections of work sites to ensure adherence to quality standards and identify areas for improvement.
5. Address onsite inquiries and customer complaints and ensuring high levels of customer satisfaction.
6. Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement among the team.
7. Ensure Poa has no critical errors in compliance by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations.

Qualifications

Academic Qualifications:

1. Diploma or degree in Electronics & Electrical Engineering, Telecommunications, IT or related field – H

Key Competencies required for the role (H, M, L)

1. In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations – H
2. Technical proficiency in wireless systems with knowledge of Ubiquiti and Mikrotik equipment – M
3. Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians – M
4. Strong attention to detail and accuracy in maintaining records and preparing reports – M
5. Familiarity with different types of cables, connectors, and termination methods – H
6. Ability to work independently and as part of a team, following instructions and meeting deadlines – H
7. Physical stamina and ability to work in various environments, including outdoor and confined spaces – H
8. Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders – M
9. Adherence to safety protocols and procedures – H

Mandatory criteria with no exception to hire:

1. Must have at least 1 year experience in Wireless installation or related field.
2. Must have Technical proficiency in wireless systems with knowledge of Ubiquiti and Mikrotik equipment   .
3. Must have a valid driving license with at least 2 years of driving experience.

“We encourage Women and Persons with Disability (PWD) to apply”