Health Club Receptionist/Cashier

Role Purpose:

The Health Club Receptionist/Cashier ensures a first-class experience for members, prospective members and visitors. Serving as the organization’s ambassador, they will be the primary point of contact for inquiries, complaints and questions.

ROLES AND RESPONSIBILITIES

(include but are not limited to):

• Member Registration and Renewal: Register new members and renew memberships in the system, as well as processing membership forms.
• Cashier Responsibilities: Act as cashier, responsible for collecting membership fees and charges, completing cashier summaries, reconciling at the end of the day and submitting reports to the finance department.
• General Administrative Duties: Perform administrative tasks such as filing, maintaining cleanliness and ensuring the gym reception area remains tidy.
• Promotions: Actively promote the health club’s various packages to both new and existing members.
• Safety & Security: Ensure the safety and security of visitors, members and staff, taking a responsible attitude towards maintaining the premises and facilities of the gym.
• Telephone Enquiries: Handle telephone inquiries, record messages from incoming calls and transfer calls as needed.
• Record Keeping: Maintain accurate records of queries, complaints, lost property and repairs. Ensure the information is delegated to and resolved by the relevant department.
• Linen Management: Ensure all linen is taken to the laundry for cleaning, pressing and folding.
• Facility Maintenance: Ensure that there are enough toilet rolls and air fresheners in the toilets and changing rooms.
• End of Shift Duties: At the end of your shift, ensure that all collections are securely deposited in the safe/vault without fail.

JOB SPECIFICATIONS

• Experience: 1-2 years of experience in a health club/spa environment, preferably. with hospitality experience.
• Education: Background in Customer Service or Front Office Operations.

Skills & Competencies:

• Good interpersonal skills.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Friendly and approachable.
• Team player and adaptable to a multicultural and multiracial working environment.
• Computer knowledge is essential.
• Integrity
• Attention to detail