The Kenya Trade Network Agency (KenTrade) is a State Corporation under the National Treasury whose mandate is to implement, operationalize and manage the National Electronic Single Window System (NESWS) known as the Trade Facilitation Platform as well as trade facilitation.
To fulfil our mandate, we wish to engage suitably qualified candidates who also meet the requirements of Chapter 6 of the Kenya Constitution for the following positions;
Job Title: ICT Service Support Assistant – KTNA 9 – 2 posts
Reports to: Senior System Administrator
Duty Station: Nairobi
Purpose for the Job
To provide support and guidance in the deployment, maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues
Duties and Responsibilities
i. Receive issues and log in the issues.
ii. First line support.
iii. Escalate issues to specialist areas.
iv. Track issues/monitor and track resolution of issues up to closure.
v. Generate progress reports.
vi. Troubleshooting and second line support.
vii. ICT communication to users.
Minimum Academic, Professional Qualifications and Experience
i. Diploma in Information Technology or related field form a recognized institution.
ii. Cisco Certified Network Associate (CCNA) or Microsoft Certified Engineer (MCSE).
iii. Meets provision of chapter six of the Constitution.