Overview
- Experience: Not Specified
- Min. Education level: Diploma
- Specialism: IT or Computer Science
- Deadline: Monday, May 5, 2025
Vacancy Description
The Kenya Trade Network Agency (KenTrade) is a State Corporation under the National Treasury whose mandate is to implement, operationalize and manage the National Electronic Single Window System (NESWS) known as the Trade Facilitation Platform as well as trade facilitation.
To fulfil our mandate, we wish to engage suitably qualified candidates who also meet the requirements of Chapter 6 of the Kenya Constitution for the following positions;
Job Title: ICT Service Support Assistant – KTNA 9 – 2 posts
Reports to: Senior System Administrator
Duty Station: Nairobi
Purpose for the Job
To provide support and guidance in the deployment, maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues
Duties and Responsibilities
i. Receive issues and log in the issues.
ii. First line support.
iii. Escalate issues to specialist areas.
iv. Track issues/monitor and track resolution of issues up to closure.
v. Generate progress reports.
vi. Troubleshooting and second line support.
vii. ICT communication to users.
Minimum Academic, Professional Qualifications and Experience
i. Diploma in Information Technology or related field form a recognized institution.
ii. Cisco Certified Network Associate (CCNA) or Microsoft Certified Engineer (MCSE).
iii. Meets provision of chapter six of the Constitution.
Your Dream Job is Waiting. Is your CV Ready?
Your CV is your first impression. Let our experts craft an ATS-friendly, achievement-focused CV that gets you past the filters and into the interview room.
✅ Affordable packages– From as low as KES.600/= for recent graduates.
✅ ATS-Optimized CV – Pass automated screenings.
✅ Career-Focused Content – showcase your skills, experience and academic achievements.
✅ Addon options – Get Cover Letter customized for you or LinkedIn Profile Optimization.
Not for you? Share with a friend...
View more jobs at Kenya Trade Network Agency (KenTrade) →
Be the first to know of similar vacancies by joining one of our Live Feed Channels below:
Disclaimer
We always do our best to keep scammers out and only post real opportunities so that you stand a chance in every application you make. It's advisable that YOU also do your due diligence before and after Applying for any vacancy. NEVER pay to facilitate your Hiring Process at any stage, no legit employer/recruiter will ask you to pay for anything.
