Sales Associate

Fresh Life is an award-winning social venture headquartered in Nairobi, Kenya. We undertake two exciting lines of work:

We provide safe, sustainable sanitation services to residents living in urban informal settlements of Nairobi, Kisumu and Eldoret using end-to-end non-sewered sanitation solutions. Watch here!

We partner with cities to develop and deliver safe sanitation and waste management for urban residents. Using a systematic methodology, we match cities’ sanitation and waste management needs with technology and service delivery models, and then offer clear guidance on the steps that governments, funders, service providers and technology developers can take to develop and implement integrated service delivery systems.

Operational since 2011, The Sanergy Collaborate serves over 150,000 urban residents with safe sanitation services every day and safely removes nearly 20,000T of sanitation waste per year. We have built a team of over 400 employees from diverse backgrounds who all embody the drive, creativity, teamwork, and passion that make us achieve our goals. For our work, we have been recognized by the Gates Foundation as part of the 2030 Sustainable Development Goals accelerator and by Fast Company as one of the 10 most innovative companies in the world doing social good and one of the 10 best companies in Africa

About the Role

The objective of this role is to expand our franchise network, by identifying and selling our sanitation products and services. The Sales Associate is responsible for customer acquisition and retention, leading the sales and customer life cycle – including generating leads, pursuing opportunities, closing deals, managing the resulting customer relationships, and collecting future recurring payments.

Duties and Responsibilities

• Meet established sales targets, goals, and quotas
• Establish plans and strategies to expand the customer base in the assigned sales area
• Maintain contact with clients in the market area to ensure high levels of client satisfaction
• Undertake careful record-keeping processes
• Mapping and data collection to enable validation of a specific market territory
• Execute sales support processes to expedite the conversion of sales (FLR, issue GR forms, training, lease agreement signing)
• Ensuring successful Fresh Life Operators & tenants training and launch of all new Fresh Life Toilets
• Ensure 100% collections of monthly service fee payments
• Report any operational issues within their sales area

Qualifications

• A diploma/degree in sales or related field.
• Experience working in any business, organisation or youth group setup (ideally 2+ years)
• Current or past residency in the informal settlement
• Proven track record of success
• Fluency in  English and Kiswahili – required
• Ability to effectively communicate at all levels
• Ability to build relationships
• Determined to succeed
• Outgoing and proactive
• Planning and Organisational skills

Job Location: Nairobi