Customer Success Intern

ABOUT CAREPAY

CarePay Group is an international, fast-growing fintech company with offices in Kenya, and the Netherlands. Our vision is to make mobile health insurance accessible to everyone by using state-of-the-art technology against no marginal costs. We strongly believe in leveraging the mobile technology revolution to transform the health insurance sector. CarePay has developed a smart payment distribution platform on the foundations of the mobile money ecosystem, which connects patients, premium payers, insurers, and healthcare providers on our platform. CarePay’s platform has connected over 4.7+ million participants and 5,100+ healthcare facilities across Africa. Since its start, CarePay has received wide-spread international coverage and traction.

In 2017, CarePay won the FT/IFC Transformational Business Award and in 2018 CarePay was recognized as a Technology Pioneer 2018 by the World Economic Forum, following the footsteps of an extensive line of successful companies, such as Google (2001), Twitter (2009) and Airbnb (2013). In 2019, CarePay won the Swiss Re Entrepreneurs for Resilience Award.

MAIN PURPOSE OF THE INTERNSHIP

Join us for a 3-6months program offering personal and professional growth as you work with experienced team members. We are seeking  a proactive and detail-oriented Customer Success Intern to join our team and support our mission of delivering exceptional client experiences. This internship offers a unique opportunity to learn the ins and outs of customer success, client relationship management, and operational support in a fast-paced environment. It is ideal for someone passionate about customer service, eager to learn, and interested in building a career in client-facing roles.

As a Customer Success Intern, you will work closely with the Customer Success team to ensure our clients receive timely support, accurate information, and a smooth journey using our services. You’ll assist with day-to-day administrative tasks, data entry, customer communications, and follow-ups, helping to drive customer satisfaction and retention.

KEY DUTIES AND RESPONSIBILITIES

• Accurately enter, update, and maintain customer information in internal systems and databases.
• Handle confidential customer information with discretion and integrity.
• Support the Customer Success team by preparing and cleaning customer reports and logs and generating performance and support metrics for internal use.
• Review and verify data for errors or inconsistencies and liaise with relevant teams for clarification and participate in routine audits to ensure data integrity and completeness
• Assist in maintaining up-to-date records of client details and account changes.
• Organize and archive digital files related to customer activities.
• Help monitor customer feedback and flag common issues or trends to the team.
• Provide general administrative support to the Customer Success team as needed.

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES

• Higher Diploma and above.
• Previous experience in data entry, administrative support, or customer service is an added advantage but not mandatory.
• Familiarity with customer relationship management (CRM) tools such as Jira and Freshdesk (optional but desirable).
• Basic understanding of customer service principles is a plus.
• Attention to detail with the ability to enter data accurately and with minimal errors.
• Typing speed and accuracy with proficiency in fast, accurate typing (ideally 40+ WPM).
• Strong organization and analytical skills to manage large volumes of data and identify inconsistencies.
• Time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office, especially Excel and Google Sheets for data entry and formatting.
• Effective communication skills for interacting with internal teams to clarify data.
• Commitment to confidentiality when handling sensitive or customer-specific information.
• A problem-solving mindset with the ability to identify and escalate issues in data or processes.
• A team player who is willing to collaborate and support the broader Customer Success team.

BENEFITS

• Hands-on experience in customer success and stakeholder management.
• Opportunity to work with a skilled and supportive team.
• Exposure to real-world client handling dynamics.
• Flexible work culture with a Hybrid work setup.
• Exposure to working in a growing tech company.

AVAILABILITY

• The intern should be available for the period of the internship.