Customer Care Intern

Shirika Deposit Taking SACCO Ltd is a national fast growing SACCO based in Nairobi with membership of over 10.000 members spread across Kenya and in the diaspora. The SACCO is regulated by the SACCO Societies Regulatory Authority(SASRA). In order to achieve the planned growth and strategic plan, the Society is looking for qualified and competent persons to fill the following vacancy

Position: Customer Care Intern (One Year Non Renewable Contract)

Minimum Qualification:

a) A minimum of a diploma in Business Related Field with preference to Public Relations/Communication/Marketing and must have graduated within the last 2 years from the date of the advertisement.
b) Must be available full time for the twelve months’ duration of the program.
c) Ability to multi-task
d) Ability to meet tight deadlines
e) Preferred applicants to be below 30 years in age

Duties and Responsibilities:

a) Handling walk-in customers.
b) Telephone management: Handling incoming and outgoing calls and sorting the customer enquiries to completion.
c) Email Management and feedback management within the service charter
d) Member education on products and service
e) Any other duty as delegated from time to time.