Front Desk Personnel

We are looking to recruit a professional, well-spoken, and customer-oriented Front Desk Personnel to join a reputable client in the hospitality industry. The successful candidate will serve as the first point of contact for guests and ensure a smooth and welcoming front office experience.

Location: Lenana Road, Nairobi
Industry: Hospitality
Employment Type: Full-time

Key Responsibilities:

• Greet and welcome guests in a warm, professional manner
• Handle guest check-ins and check-outs efficiently
• Manage room bookings, inquiries, and walk-in guests
• Answer calls and emails, and respond to guest queries
• Maintain cleanliness and order at the front desk area
• Assist with guest complaints and provide appropriate solutions
• Coordinate with housekeeping and other departments for guest needs

Qualifications:

• Diploma in Hospitality, Front Office Operations, or a related field
• Minimum 1 year of experience in a similar role
• Excellent customer service and communication skills
• Proficient in MS Office and hotel management systems
• Smart, organized, and able to multitask
• Willingness to work flexible shifts, including weekends