Front Office / Receptionist

Responsible for managing the hospital’s front desk and providing excellent customer service to patients, visitors, and staff.

RESPONSIBILITIES

1. Receiving and Registration of clients.
2. Receiving cash and running of payment cards where appropriate.
3. Handling claims forms/preauthorization
4. Handing over cash/invoices on daily basis
5. Handling patients’ complaints/inquiries, receiving all hospital calls
6. Finalizing, attaching bills to claim forms, dispatching claims
7. Notifying SHIF claims
8. Booking clinic patients
9. Reporting on daily numbers
10. Liaising with Smart applications on matters related to smart billing
11. Liaising with credit card issuers on issues related to PDQs.
12. Seeking authorization for members where cards have issues
13. Receipting cash and handing over for banking
14. Managing petty cash
15. Timely reporting on any dysfunctional tool of work at the work station
16.    16. Comply with all safe work procedures and practices related to Occupational Health and Safety Policy      Receiving and Registration of clients.

QUALIFICATIONS

• Diploma In Front Office Management/Business Administration/Management/Health Records Management or related field
• Up to one (1) experience
• Adaptable
• Customer Focus
• Result Oriented