Responsible for managing the hospital’s front desk and providing excellent customer service to patients, visitors, and staff.
RESPONSIBILITIES
- Receiving and Registration of clients.
- Receiving cash and running of payment cards where appropriate.
- Handling claims forms/preauthorization
- Handing over cash/invoices on daily basis
- Handling patients’ complaints/inquiries, receiving all hospital calls
- Finalizing, attaching bills to claim forms, dispatching claims
- Notifying SHIF claims
- Booking clinic patients
- Reporting on daily numbers
- Liaising with Smart applications on matters related to smart billing
- Liaising with credit card issuers on issues related to PDQs.
- Seeking authorization for members where cards have issues
- Receipting cash and handing over for banking
- Managing petty cash
- Timely reporting on any dysfunctional tool of work at the work station
- 16. Comply with all safe work procedures and practices related to Occupational Health and Safety Policy Receiving and Registration of clients.
QUALIFICATIONS
- Diploma In Front Office Management/Business Administration/Management/Health Records Management or related field
- Up to one (1) experience
- Adaptable
- Customer Focus
- Result Oriented