Call Center Internship

About Umba

Umba is a pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expanding customer base.

Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android, iOS and Web Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.

Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has now been named Umba Microfinance Bank. The bank has achieved fast growth since launch with an average monthly growth rate of 19% and 6x revenue growth in 2024.

We are actively seeking outstanding individuals who not only possess exceptional talent but also share our vision, determination, and sense of purpose. Join us in our endeavor to establish the best digital bank in Africa.

Job Summary

We are seeking proactive and results-driven Call Center Interns to join our team. This role combines new customer acquisition and customer relationship management to drive growth and enhance customer satisfaction You will play a key role in engaging potential and existing customers, ensuring they receive outstanding service while meeting sales and retention targets.

Key Responsibilities

• Make outbound calls to potential customers from provided leads.
• Present and clearly explain the Stock Loan Product and its terms.
• Convert prospects into active borrowers and guide them through onboarding.
• Maintain and update a daily sales pipeline report.
• Gather and share market insights and customer feedback with the product team.
• Make follow-up calls to existing borrowers to ensure timely repayments.
• Promote repeat borrowing and upsell products where applicable.
• Address customer queries or escalate them to relevant departments.
• Conduct periodic satisfaction checks and record feedback.
• Monitor customer engagement and flag potential churn risks.

Requirements

• Diploma or Degree (completed or in progress) in Business, Marketing, Finance, or related field.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and customer-oriented mindset.
• Ability to work in a fast-paced, target-driven environment.
• Basic computer skills (MS Office, CRM systems an added advantage).
• Prior sales or customer service experience is an added advantage but not mandatory.

Deadline for applications: 22nd August 2025.