The Kenya Revenue Authority (KRA) is the National Revenue Collection Agency for the Government of Kenya. Our Vision is: “An agile tax and customs revenue agency facilitating voluntary compliance for all.”
The Authority is seeking to recruit results-oriented, self-driven, dynamic, and experienced individuals with high integrity to fill the following positions:
Officer – Business Application Support
Terms of Service: Three (3) years, Fixed Term Contract
Remuneration: As per KRA salary structure
Job Summary.
The jobholder shall be responsible for providing general support and training the business systems users and documentation of business requirements.
Duties and responsibilities
- Implement the basic troubleshooting and resolution of technical issues related to business applications to minimise disruptions.
- Support end-users by answering questions, providing guidance, and helping them in the successful resolution of issues.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
- Provide basic training to system users and troubleshoot minor incidents and system issues.
- Responsible for the implementation of approved System Change Requests (SCRs) to facilitate successful implementation.
- Provide general reports to stakeholders as per the service level agreement.
- Perform general duties and tasks as assigned by management
Person specifications
For appointment to this job, the candidate must have:
- A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science / Business Administration / Management Course or any other related course from a recognized institution
- One(1) year of relevant work experience.
- Proficiency in Computer Applications.
Technical competencies
- Certified Business Analysis Professional CBAP
Deadline: Monday, September 8, 2025