The Kenya Revenue Authority (KRA) is the National Revenue Collection Agency for the Government of Kenya. Our Vision is: “An agile tax and customs revenue agency facilitating voluntary compliance for all.”
The Authority is seeking to recruit results-oriented, self-driven, dynamic, and experienced individuals with high integrity to fill the following positions:
Officer – Data Centre Operations
Terms of Service: Three (3) years, Fixed Term Contract
Remuneration: As per KRA salary structure
Job Summary.
The jobholder shall be responsible for the day-to-day ICT data centre’s monitoring, and provide hourly reports on electrical, mechanical and telecommunications systems
Duties and responsibilities
- Responsible for the implementation of approved System Change Requests (SCRs) to facilitate successful implementation.
- Implement basic troubleshooting and resolution of technical issues related to business applications to minimize disruptions.
- Support end-users by answering questions, providing guidance, and helping them utilize the solutions provided.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
- Troubleshoot minor incidents and system issues and provide basic training to system users, and perform general duties and tasks as assigned by management
- Provide general reports to stakeholders as per the service level agreement.
Person specifications
For appointment to this job, the candidate must have:
- A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science / Business Administration / Management Course or any other related course from a recognised institution
- One(1) year of relevant work experience.
- Proficiency in Computer Applications.
Technical competencies
- Certified Business Analysis Professional CBA
Deadline: Monday, September 8, 2025