Overview
- Experience: Not Specified
- Min. Education level: Not Specified
- Specialism: Customer Relations
Vacancy Description
Are you passionate about delivering exceptional customer service and thrive in a fast-paced call center environment? Join us, where we put people first: our clients, their customers, and our amazing team! We’re looking for Customer Service Representatives who are enthusiastic, reliable, and ready to make a difference.
What You’ll Do:
- Take ownership of customer inquiries and resolve issues with empathy and urgency
- Communicate via phone, email, and text while updating internal systems
- Use CRM tools to document interactions and track resolutions
- Maintain product knowledge to deliver accurate and helpful support
- Collaborate with your team and bring positive energy to work every day
What We’re Looking For:
- Excellent verbal communication and interpersonal skills
- Ability to explain complex processes clearly over the phone
- Strong multitasking skills: navigating systems while speaking with customers
- Proven reliability and teamwork in a call center environment
- Professional tone, clear diction, and proper grammar
Start Date: 10th October 2025
Location: Onsite – Nairobi
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