The Kenya Medical Research Institute (KEMRI) is a state corporation established through the Science and Technology (Amendment) Act of 1979, which has since been amended to Science, Technology and Innovation Act 2013 as the national body responsible for carrying out health research in Kenya.
Receptionist – Kisumu
Key responsibilities
- Greet and assist participants, visitors, and staff in a friendly and professional manner
- Manage front desk operations, including answering phones, scheduling participant appointments, attending to visitors, and handling inquiries
- Register study participants and update existing participants records accurately
- Coordinate with clinical and research teams to ensure smooth clinic operations
- Provide information about clinic services, including FP/PrEP services, and direct participants to appropriate resources
- Maintain confidentiality of participant information in compliance with Research Ethics and Site’s policies
Vacancy Requirements:
- Diploma in Front Office or equivalent (required)
- Additional certification in office administration or related field (preferred)
- Minimum of 1–2 years of experience in a receptionist or administrative role, preferably in a healthcare or research setting
- Experience working with electronic medical records (EMR) or scheduling systems is a plus
- Computer literate
- Basic knowledge of HIV prevention, including oral PrEP, is an advantage
Skills & Competencies
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to maintain confidentiality and handle sensitive information
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Friendly, empathetic, and patient-centered approach
- Ability to work in a fast-paced, research-focused environment
Deadline: Wednesday, October 1, 2025