Junior IT Officer

Samakgro is a joint venture between three prominent companies: Maxim Agri Holding, Victory Farms Ltd, and Gatsby Africa. Together, we have combined our expertise and resources to revolutionize the fish feed industry in Kenya and drive the growth of Tilapia Fish farming.

The Junior IT Officer will provide first-line technical support to staff, assisting with hardware, software, and network-related issues. The role will support the IT Officer in maintaining smooth IT operations and help end users resolve routine technical problems promptly.

Key Responsibility

• Provide first-level support for staff on IT-related issues (hardware, software, and networking).
• Assist in installing and configuring computer hardware, operating systems, and applications.
• Support user account creation, password resets, and access rights management.
• Monitor and maintain computer systems and basic network functions.
• Log, track, and follow up on IT support requests, escalating where necessary.
• Assist in troubleshooting basic hardware/software problems and replacing parts when required.
• Support the rollout of new applications and updates.
• Maintain proper documentation of IT procedures and incidents.
• Ensure compliance with IT policies, security protocols, and data protection guidelines.
• Perform routine checks on IT equipment, including safety checks.
• Any work related activity assigned from time to time

Key Qualification, Experience, Skills

Minimum Requirements:

1. Diploma or Bachelor’s Degree in IT, Computer Science, or related field.
2. 1–2 years’ experience in an IT support role (internship acceptable).
3. Basic knowledge of ERP systems (exposure to SAP is an advantage).
4. Understanding of computer operating systems, Microsoft Office Suite, and common applications
5. Awareness of IT security and data protection standards.
6. Familiarity with cloud-based tools and mobile technologies.

Key Attributes/ Competencies:

1. Good customer service
2. Ability to multitask and manage time effectively.
3. problem-solving and analytical skills.
4. Team player with a proactive attitude.