INDUSTRY: PET CARE SERVICES
SALARY: KSHS.25,000
JOB LOCATION: KAREN (KERARAPON ROAD)
DUTIES AND RESPONSIBILITIES
Front Desk & Client Interaction
- Serve as the first point of contact for walk-in clients, phone calls, WhatsApp messages, and emails
- Handle inquiries about services, availability, pricing, and booking procedures
- Maintain a friendly, helpful, and professional demeanor with all clients
- Manage client check-in/check-out process for pets (boarding, grooming, daycare)
Booking & Scheduling
- Maintain the facility’s daily, weekly, and monthly service calendar
- Schedule appointments for grooming, boarding, daycare, vet visits (if applicable)
- Confirm, reschedule, or cancel bookings as needed and communicate with clients promptly
- Coordinate pet pickup/drop-off logistics with clients and drivers (if offered)
Documentation & Records Management
- Maintain accurate and up-to-date records of all pets under care (vaccination status, feeding instructions, medical notes, etc.)
- Ensure client and pet files are well organized in both digital and physical formats
- Manage consent forms, service agreements, incident reports, and other documents
Operational Support
- Liaise with the Operations Manager and support team to ensure smooth daily operations
- Communicate pet-specific instructions or client preferences to handlers and caregivers
- Monitor pet stay durations and alert management of upcoming check-outs or overstays
- Support in generating daily/weekly service reports and summaries
Inventory & Supplies Management
- Track usage of consumables and supplies (cleaning products, grooming materials, pet food, etc.)
- Maintain supply inventory and alert management when restocking is needed
- Coordinate purchases or supplier deliveries in collaboration with the Operations Manager
Staff & Facility Coordination
- Assist in coordinating staff shift schedules and tracking attendance
- Ensure cleanliness and orderliness of the front office and reception area
- Maintain basic office supplies and equipment (printers, computers, stationery)
Customer Service & Issue Resolution
- Handle client feedback, suggestions, and complaints professionally
- Escalate complex issues to management while providing timely initial responses
- Follow up with clients after service (e.g., pet boarding) to ensure satisfaction
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in Business Administration, Office Management, or any related field
- Minimum of 2 years’ experience in a similar administrative role; experience in a school or child-care setup is highly preferred
- Demonstrated ability to work with children in a friendly, responsible, and caring manner
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Good interpersonal skills and a warm, approachable personality
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- High level of integrity, discretion, and professionalism