DUTIES AND RESPONSIBILITIES:
- Ensure availability and reliability of the Hardware, CCTV, printers & UPS systems within HQ, commissary/branches
- Support operations of all Commissary Systems, Commissary Network/Internet, and connectivity from commissary to the branches.
- Provide end user support, which involves sorting out computer hardware, software and network problems.
- Corrective and preventive maintenance on workstations and other IT equipment.
- Desktop hardware upgrade planning and participation in new store projects/ systems rollouts.
- Maintain an inventory of I.T. equipment under one’s jurisdiction.
- Network support in the form of installation and customization of network equipment.
- Perform network troubleshooting to isolate and diagnose common Printer & cabling problems
- Provide regular reports on various key aspects of application, network & system availability.
- Provide and schedule hardware maintenance plans for computers, peripherals & printers and provide Hardware support of cabling on day-today administration.
- Troubleshoot Cabling issues and provide regular reports & statistics of branch requirements /needs.
- Ensure that all calls/incidents logged into Helpdesk are addressed within agreed on SLA response time.
- To perform any other duties as may be assigned by the head of department.
QUALIFICATIONS
- B.Sc./Diploma in Electronics/ Computer Science or other Computer related field from a recognized University
- Possess A+, N+ OR MCT/MCITP certification
- Hardware and Software troubleshooting skills.
Deadline: Tuesday, October 28, 2025
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