Royal Mabati Factory Ltd is looking for a professional and well-presented Receptionist to join our team.
Royal Mabati Factory is a leading manufacturer and supplier of high-quality roofing solutions and steel construction materials.
The Receptionist will be responsible for managing the front office by receiving visitors, directing calls, and performing general administrative duties. Ensuring a welcoming and professional atmosphere, supporting the smooth daily operations of the office while maintaining a high standard of customer service and organization.
Key Skills & Qualifications:
- Educational: Diploma in Front Office Management, Business Administration, or a related field, providing a solid foundation in office operations and client service.
- Skilled in MS Office applications (Word, Excel, Outlook) and familiar with office systems for scheduling, record-keeping, and communication.
- Demonstrate excellent verbal and written communication, maintaining clarity, professionalism, and a friendly tone in all interactions.
- Answer, screen, and forward calls promptly and courteously, ensuring every caller receives accurate and timely assistance.
- Efficiently plan, prioritize, and manage multiple responsibilities to ensure smooth daily office operations.
- Manage the reception area to ensure it remains neat, welcoming, and professional for all visitors and staff.
- Issue visitor passes, record guest details, and follow company security procedures to maintain order and safety.
- Handles document preparation, filing, scanning, and mail distribution while maintaining accurate and accessible records.
Key Competencies
- Able to present a warm, respectful, and polished demeanor while maintaining a professional image at all times.
- Demonstrate the ability to notice and correct errors, ensuring accuracy in documentation, communication, and reporting.
- Able to handle sensitive information responsibly, maintaining a high level of discretion and trustworthiness.
- Customer Service Orientation: Possess the ability to listen actively, respond empathetically, and deliver positive customer experiences consistently.
- Team Collaboration: Able to work cooperatively with colleagues, contribute to team goals, and support smooth office operations.
- Composure Under Pressure: Demonstrate the ability to remain calm, focused, and efficient during busy or challenging situations.
- Adaptability & Initiative: Able to adjust quickly to new systems, policies, and tasks while taking initiative to identify and solve issues proactively.
- Reliability & Accountability: Possess the ability to complete tasks with consistency, meet expectations, and uphold a dependable work ethic.