We are a regulated deposit taking Sacco in Kenya seeking to recruit qualified persons with high synergy to meet the Sacco's goals and objectives. The Sacco invite applications for the following job positions:
MARKETING & CUSTOMER EXPERIENCE OFFICER
The holder of this position will report to the Marketing and Business Development Manager.
KEY RESPONSIBILITIES:
- Provide support: Respond to customer inqiries, resolve complaints, and manage accounts to ensure customer satisfaction.
- Gather feedback: Collect customer feedback through surveys and direct interactions to identify areas for improvement.
- Handle issues: Proactively identify potential problems and work with internal departments to find solutions and ensure a positive customer journey.
- Onboard customers: Ensure a seamless and positive onboarding experience for new customers.
- Generate leads: Identify and generate leads for sales teams through various channels, including online chats and in-person interactions.
- Promote products: Cross-sell products and services to existing and potential customers to help meet departmental targets.
- Create content: Assist with creating marketing materials and content to enhance brand presence and engagement.
- Analyze data: Track and analyze marketing campaign performance and use customer data to inform marketing and business strategies.
- Manage communication: Handle customer communications, such as SMS reports and live chats, to enhance engagement.
KEY ATTRIBUTES:
- Creative, proactive and detail-oriented
- Customer experience focus.
- Excellent Verbal and written communication skills.
- Polite with a friendly attitude.
- Be a team player and self-driven.
- Have Trouble shooting, Problem solving skills and empathy with delightful customer experience.
REQUIRED SKILLS AND QUALIFICATIONS
- Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
- 2–3 years’ experience in marketing, sales, or customer experience engagement.
- Strong communication, organizational, and analytical skills.
- Proficiency in Microsoft Office.
Deadline: Thursday, November 6, 2025
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