INFORMATION COMMUNICATION TECHNOLOGY OFFICER II | SHA/228/2025
Job Term: Permanent and Pensionable
Position Level: SHA 8
Number of positions: 2
Qualifications, Skills and Experience Required:
For appointment to this grade, an officer must have: –
- Bachelor’s degree in any of the following fields: – Information Technology, Computer Science, Computer Engineering, or equivalent qualification from a recognized institution.
Responsibilities:
You will develop system specifications, implement and maintain systems, repair ICT equipment, and provide training and support to users.
Duties and responsibilities entail performing and assisting in the following:
- Receiving and installing ICT equipment;
- Configuring and testing computer hardware and software including network appliances;
- Performing routine backups;
- Website maintenance;
- Setting up and maintaining applications including Email, Enterprise Resource Planning (ERP) and database;
- Managing helpdesk application and generation of quarterly reports;
- Installing necessary hardware and software upgrades into the ICT network;
- Documenting and reporting on standards, compliance including ISO and Risk Assessment;
- Monitoring network performance; and
- Maintaining support systems and training end users on emerging technologies.
- Developing specifications for programs