OFFICE ADMINISTRATOR II | SHA/236/2025
Job Term: Permanent and Pensionable
Position Level: SHA 8
Number of positions: 54
Qualifications, Skills and Experience Required:
For appointment to this grade, a candidate must have: –
- Bachelor’s degree in any of the following disciplines:- Secretarial Studies; Business and Office Management or equivalent qualification from a recognized institution;
OR - Bachelor’s degree in Social Sciences plus Diploma in Secretarial Studies from a recognized institution; and
- Proficiency in computer applications;
Responsibilities:
This is the entry and training grade for this cadre. An officer at this level will work under the guidance of a senior officer.
Duties and responsibilities at this level entail:
- Taking oral dictation;
- Using e-office to research and process data;
- Operating office equipment;
- Attending to visitors and client;
- Handling telephone calls;
- Handling customer inquiries and complaints;
- Coordinating travel arrangements;
- Ensuring security of office records, equipment and documents, including classified materials;
- Ensuring security, integrity and confidentiality of data;
- Updating an up-to-date filing system in the office;
- Drafting responses to routine correspondence;
- Managing office protocol and etiquette;
- Identifying areas of risk in the department;
- Implementing the department’s charter;
- Promoting Business Process Re-engineering (BPR);
- Implementing the business continuity plan for the department; and
- Fostering a corporate culture that promotes ethical practices and good corporate citizenship.