Ready to drive credit recovery for a rapidly expanding force in East African finance? SKM Africa LLP is seeking a results-driven Collections Officer to join one of their clients. If you have proven negotiation skills and a commitment to professional recovery, Apply Today.
SKM Africa LLP is a leading professional services firm delivering comprehensive Tax, Audit, Legal, and Business Advisory solutions across East Africa.
SKM Africa client is a fast-growing credit-only financial institution offering flexible and customer-focused lending solutions. They are seeking a proactive and results-driven Collections Officer to support the company’s credit recovery efforts and ensure timely repayment of loans.
Key Responsibilities
Loan Collections & Recovery:
- Conduct timely follow-ups with clients on overdue payments through calls, SMS, emails, and field visits where necessary.
- Negotiate repayment plans with customers in line with company guidelines.
- Maintain accurate and up-to-date records of collections and client communications.
- Issue demand notices and escalate delinquent accounts to the supervisor where required.
- Coordinate with external service providers, including field collectors and legal partners, to support recovery efforts.
- Monitor portfolio at risk (PAR) and recoveries to meet set monthly collection targets.
Customer Service & Relationship Management:
- Provide professional and respectful customer service while ensuring firm recovery action.
- Educate clients on repayment obligations and consequences of default.
- Identify challenges faced by clients and offer feasible repayment solutions.
Reporting & Compliance:
- Prepare and submit daily, weekly, and monthly collection reports.
- Ensure adherence to internal credit policies and regulatory requirements.
- Maintain confidentiality, integrity, and safe handling of client information.
Requirements
- Diploma or Bachelor’s degree in Business, Finance, Credit Management, or a related field.
- At least 1 year of experience in credit collections or loan recovery (experience in a microfinance or credit-only institution is an added advantage).
- Strong negotiation, communication, and problem-solving skills.
- Ability to work under pressure and meet strict targets.
- High level of integrity, professionalism, and customer focus.
- Proficiency in MS Office; experience with loan management systems is an added advantage.
Deadline: Friday, December 5, 2025