KeNIC is actively seeking ambitious, final-year students or recent Kenyan graduates for a dynamic 3-Month Customer Service Internship based in Nairobi. This entry-level opportunity provides crucial, real-world exposure to managing the nation’s vital `.ke` domain operations by focusing on fostering exceptional client relationships. Successful interns will dive into critical activities, including customer follow-ups, complaint resolution, and contributing insights from retention surveys, all while developing essential analytical and communication competencies vital for a thriving tech career.
About KeNIC
Kenya Network Information Centre (KeNIC) is the entity charged with the management and the administration of the .ke Country Code Top-Level Domain (.ke ccTLD) name.
About the Role
Terms: 3 months internship
Job Purpose
The internship program offers a valuable opportunity for individuals to gain hands-on work experience, expand their knowledge, refine career goals, and build a professional network with mentors. As a customer service intern, you will actively support various initiatives, participating in the planning and execution of customer care activities.
Responsibilities
- Assist in conducting customer surveys
- Make calls to registrants to follow up on domain renewal
- Respond to customer complaints, inquires and follow the necessary procedures to escalate unresolved issues.
- Contribute towards the growth of customer care retention.
- Other responsibilities assigned
Qualifications
Education and Experience
- A final-year student or recent graduate holding a degree in any business related field, IT or Social Sciences.
- Computer proficient with Microsoft Office
- Communication skills and phone etiquette skills
- Interpersonal skills, problem solving skills
- personable, presentable and articulate
Required competencies:
- Business Development skills: Ability to build a culture of customer services excellence within the organization.
- Communication Skills: Ability to communicate effectively in both written and verbal communication
- Email marketing skills: Ability to craft compelling subject lines, interesting body and call to action buttons
- Computer Proficiency skills: Ability to use the computer efficiently and effectively as required.
- Presentation Skills-Ability to deliver a message clearly and effectively to an audience
- Tech-savvy: – Ability to use technology efficiently and effectively as required.
Behavioural Competencies:
- Customer Centric: Understand who and what the customer wants and needs and prioritizes and provides timely response to create a positive experience while safeguarding the organization’s interest.
- Communication: Effectively pass relevant and accurate information through diverse, tailored and engaging channels, that take into consideration the full communication cycle.
- Analytical: Identify and define problems, extracts key information from data and develops workable solutions for the problems identified. data / content to draw conclusions, and solve problems
- Creative: Develop fresh innovative ideas that provide solutions to all types of workplace challenges outside the usual practices
Special Requirements:
- Moderate travel
- Occasion weekend activities
Deadline: Friday, January 9, 2026