Data Protection & Quality Assurance Officer

Join KeNIC in Nairobi as an Entry-level Data Protection and Quality Assurance Officer to become a guardian of the .ke domain’s integrity! This crucial role invites sharp, ambitious Kenyan professionals with at least one year of relevant experience to champion data stewardship by enforcing the Data Protection Act, embedding robust compliance frameworks, and driving organizational quality excellence. If you are eager to translate evolving regulatory insights into actionable policy and secure stakeholder confidence, apply now to safeguard critical national digital assets.

About KeNIC

Kenya Network Information Centre (KeNIC) is the entity charged with the management and the administration of the .ke Country Code Top-Level Domain (.ke ccTLD) name.

About the Role

Data Protection and Quality Assurance Officer

Job Purpose

To maintain KeNIC’s data governance framework and ensure that stakeholders’ (data subjects’) information is handled in full compliance with the Data Protection Act and other applicable regulations. The role is responsible for implementing KeNIC’s data protection strategy, ensuring adherence to industry standards, regulatory requirements, and cybersecurity best practices.

Responsibilities

1. Provide guidance and support to internal and external stakeholders on data protection matters.
2. Coordinate the implementation of KeNIC’s data protection strategy and related frameworks.
3. Monitor compliance with industry standards, regulatory requirements, and relevant authorities.
4. Conduct Data Protection Impact Assessments (DPIAs).
5. Foster and promote a culture of data protection and privacy across the organization and with stakeholders.
6. Advise on data protection aspects of incident response and support breach notification processes as required by law
7. Provide support on matters of registrar and registrant data protection and dispute resolution.
8. Implement quality assurance frameworks to maintain operational efficiency and service excellence.
9. Develop, review, and update data protection policies and collaborate to align QA and cybersecurity practices with privacy requirements.
10. Advise and support KeNIC on data protection compliance requirements.
11. Act as the primary point of contact for data protection matters with regulators, staff, and other relevant bodies.
12. Monitor compliance by conducting regular data protection and privacy assessments/audits.
13. Drive the implementation of key processes in line with data protection principles and collaborate with different departments to identify process gaps and implement corrective actions.
14. Prepare and submit periodic data protection compliance reports to relevant stakeholders.
15. Review and monitor vendor contracts to ensure compliance with data protection requirements.
16. Organize and deliver training and awareness programs on data protection, privacy, and cybersecurity for stakeholders.
17. Execute KeNIC’s Alternative Dispute Resolution Process (ADRP) where applicable.
18. Perform any other related duties as may be assigned by the supervisor.

Qualifications

Essential Education and Experience

1. Bachelor’s degree in information technology, Computer Science, Law, Data Protection, or related field
2. At least  1 years of experience  data protection, compliance,  privacy , ICT, legal or related fields
3. Sounding working knowledge of the Data Protection laws and other relevant and applicable laws, regulations
4. Experience in developing policies and compliance training
5. Experience in working in an IT industry
6. Experience in managing data incidents and breaches
7. Good understanding of data processing operations, including information systems, data security and data protection needs of an institution.
8. Any other certifications in IT courses are an added advantage

Required competencies:

1. Analytical-: Gathers relevant information through practical methods and develops actionable insights
2. Creative:- Generates and shares as well as champions new ideas for implementation towards improving operations
3. Teamwork:- Achieves daily, weekly and monthly targets as part of the team, while taking in lessons that better performance and openly shares ideas and views that build team cohesiveness
4. Communication-: Ability to be articulate to ensure proper communication when dealing with staff and clients.
5. Accountability:- Adheres to deadlines and appointments and is keen to proactively source solutions
6. Strategic acumen: Implements  actions plans and milestones in their daily  tasks
7. Resilience – Displays a high level of tolerance for ambiguity and  quickly bounces back from a negative experience or difficult challenge
8. Proactive– Takes initiative  and drive in advance of expected and unexpected goings on in the operating environment
9. Results oriented – Focuses on desired outcomes and how best to achieve them in order to get the job done and ensures that talent management  outputs are linked to the overall achievement of the company’s strategic goals.
10. Presentation skills– Ability to deliver a message clearly and effectively to an audience.