Remote Customer Support

ELIGIBILITY:

• Must be a minimum of 18 years old by December
• Demonstrate strong English language proficiency
• Must have a minimum of a high school certificate
• Must be a resident of India, Kenya or the Philippines

RESPONSIBILITIES

• Handle customer inquiries through real-time chat or scheduled channels like email.
• Resolve customer complaints and issues promptly with professionalism and accuracy
• Provide clear and helpful information about products or services
• Process customer orders, applications, refunds and service requests
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure resolution and satisfaction
• Escalate unresolved or complex issues to senior support or management when necessary
• Stay up to date with product knowledge, company procedures and policy changes
• Manage and update customer accounts and personal information
• Collaborate with internal departments to resolve customer concerns efficiently