At AAR Hospital, excellence in care is supported by excellence in operations. We are currently hiring for Front Office Assistant
Location: Onsite (AAR Hospital, Kiambu Road)
Division: Finance
Department: Treasury
Reports to: Revenue Accountant
Reporting into this Role: None
This role is central to strengthening our billing processes and improving turnaround times (TATs) at our billing points. We are looking for a detail-oriented, efficient, and customer-focused professional who understands that seamless administrative processes are a critical part of patient experience and patient-centred care.
Job Purpose:
Responsible for ensuring smooth flow of patient journey from admission to discharge.
Duties and Responsibilities
- Liaise with both Local and International Insurance Companies to issue letters of guarantee for their clients.
- Liaise with companies who have direct accounts with the Hospital.
- Admitting, discharging and transferring both cash paying and credit patients.
- Ensuring all admissions are done correctly by properly coding to the relevant company.
- Make arrangements for transfer of patients with financial problems.
- Monitoring of inpatient bills and advising insurance/other corporates when limits are reached.
- Ensure all patients files are kept safely
- Ensure that doctors bills are attached to the relevant patients files
- Produce admissions and discharges report.
- Ensure claim forms and preauthorization letters have been attached to the relevant files in the wards.
- Follow up on doctors and patients to ensure they have filled and signed the claim forms and preauthorization forms.
- Ensure doctors and patients have all the relevant SHA forms and that they have filled and signed them properly.
Qualifications
1. Education
- Bachelor’s degree in a business-related field
- Professional minimum qualifications, Such as CPA foundation level(part one), ACCA II,CCP II
- Computer literate.
2. Job Experience
- Minimum 2-year work experience in service industry.
Key Competencies – Skills/ Knowledge/ Aptitude
- Excellent Communication skills
- Exceptional customer service.
- Self-motivated and ability to work under pressure.
- Produce quality work, with accuracy and efficiency.
Deadline: Friday, March 6, 2026
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