Wescot Kenya Limited is a dynamic BPO company offering a comprehensive range of services to meet our clients' diverse needs.
WE ARE HIRING Customer Service & Collections Officer
Reports to: Team Lead Collections
Job Purpose
Drive collections on current & overdue loans through direct customer contact. Negotiate repayment plans, ensure timely payments & uphold company policy.
Key Responsibilities
Customer Service:
- Handle inquiries & resolve complaints
- Provide product & account info
- Ensure customer satisfaction
Collections:
- Follow up on overdue accounts
- Negotiate & secure payments
- Maintain collection records
- Prepare call & activity reports
Key Skills & Qualifications
- Strong Communication & Interpersonal Skills
- Conflict Resolution
- Billing & Payment Knowledge
- Detail-Oriented
- Customer Service/Collections Experience is an Advantage
Join Our Team & Grow Your Career With Us!
Unlock Your Dream Career with Our Expert CV Makeover
Our professional CV revamp service will give your job search the edge it needs. Crafted by industry experts, your new CV will showcase your talents and land you more interviews.
Upgrade Your Career Today from as low as KES. 600