Bobu Africa, An Innovative Natural Travel and Lifestyle Brand, are Hiring a Tour Reservations Officer!
Are you passionate about travel, highly organized, detail-oriented, and knowledgeable about the travel industry?
Qualifications
- Bachelor's degree or Diploma in Tourism, Hospitality, or a related field.
- 1-3 years of experience in reservations for a safari tour company and tour operations.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office and familiarity with booking systems.
- Attention to deatail, multitasking ability, and customer-first approach.
- Knowledge of East Africa destinations is a plus.
Key Responsibilities
- Process and confirm reservations for flights, hotels, and activities.
- Liaise with hotels, airlines, and service providers to ensure availability and smooth delivery.
- Issue hotel vouchers, itineraries, quotations, invoices, and booking confirmations.
- Assist the sales team in creating itineraries based on client needs.
- Address booking changes, cancellations, special requests, and emergency support.
- Collaborate with Sales, Operations, and Finance teams to align bookings with company processes.
- Keep up-to-date digital and physical files for all reservations and related documents.
- Monitor service standards, gather feedback, and help improve the process.
- Support training of interns and team members; attend FAM trips and share destination insights.
If you thrive in a fast-paced travel environment and enjoy turning travel plans into unforgettable experiences, we’d love to hear from you!
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