Graduate Trainee Program at Raino Tech4Impact

Raino Tech4Impact Limited, operating as "Keep IT Cool", is a Nairobi-based, Google-backed and award-winning social enterprise providing sustainable, solar-powered, and affordable cold chain solutions to reduce food spoilage for fish and poultry farmers in Kenya and Uganda. Founded in 2019, they use a tech-driven platform, Markiti, to connect farmers directly to consumers and improve market access for underserved communities.

Are you eager to gain hands-on experience and grow your skills in a dynamic work environment? Raino Tech4Impact Limited, is offering Graduate Trainee Opportunities across Finance, Dispatch, Operations and Sales. Join us to learn from experienced professionals, contribute to real projects, and build a strong foundation for your career.

We’re looking for candidates who are:

• Curious and eager to learn new skills
• Motivated to work in a fast-paced, collaborative environment
• Open to gaining practical experience in their chosen area
• Ready to contribute to business growth and operational excellence

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Finance - Graduate Trainee

Role Overview 

The graduate finance trainee role is to support the finance department in managing receivables, payables, and inventory processes while gaining practical experience and developing core financial skills.

Key Responsibilities

A. Receivables (Accounts Receivable)

• Post invoices to the Zoho Accounting system
• Record payments
• Maintain and reconcile customer accounts
• Monitor outstanding balances and follow up on overdue payments
• Resolve customer concerns with RMs
• Invoice filing and ensuring the relevant documentation is received

B. Payables (Accounts Payable)

• Process and verify supplier bills against supporting documents
• Record payables transactions accurately
• Reconcile supplier statements and resolve discrepancies
• Maintain proper documentation and approval workflows

C. Stock / Inventory Management

• Participate in periodic stock counts and stock take exercises
• Reconcile physical stock with system records
• Stock segregation
• Record stock movements accurately
• Support inventory control and audit processes

Expected Reports 

• Daily COD reports
• Weekly COD and CREDIT reports
• Daily stock on hand reports
• Daily stock segregation report

Qualifications & Skills

• Accounting , Finance or related field with minimum qualification of CPA II certification (Mandatory)
• Minimum of 6 Months to 1 year of relevant attachment or internship experience  in Accounting receivables, payables or inventory  management is preferred.
• Basic understanding of accounting principles
• Proficiency in Microsoft Excel
• Strong attention to detail and analytical skills
• Good communication and organizational skills
• High level of integrity and willingness to learn
• Basic analytical skills and ability to interpret data
• Integrity, accountability, and results oriented

Personal Attributes

• Work ethic – Proactive, dependable, Results oriented, Highly organized
• Attitude and mindset – Optimistic, Open minded, Solution oriented
• Character – Honesty, Integrity, Authenticity

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Dispatch - Graduate Trainee

Role overview 

The Dispatch Trainee supports Raino Tech4 Impact tech- the day-to-day operations of the dispatch and logistics function, ensuring timely, accurate, and efficient movement of goods from the distribution center to customers or retail outlets. This entry-level role is designed to provide hands-on experience in fleet coordination, route planning, order fulfilment, and documentation within a fast-paced supply chain environment.

Responsibilities

1. Dispatch & Logistics Coordination

• Optimize truck utilization by balancing load capacity, delivery schedules, and customer priority.
• Monitor truck movements and coordinate with drivers for smooth deliveries and pickups.
• Plan, coordinate, and oversee daily dispatch activities to ensure timely delivery of orders.
• Allocate delivery routes efficiently with a strong understanding of Nairobi’s routes to minimize delivery time and fuel costs.
• Optimize truck space and scheduling to ensure maximum truck utilization.
• Assign and supervise a team of casuals and drivers during dispatch operations.
• Ensure all dispatches are accompanied by proper documentation including invoices, delivery notes, and transport logs.
• Collaborate with quality control personnel to check that products meet safety and quality standards before dispatch
• Conduct weekly and monthly stock take
• Monitor stock levels and ensure proper communication is maintained to avoid stock outs
• Communicate any slow moving SKU to management for decision making
• Ensure Reverse Logistics is fully adhered to

3. Order Processing & Verification

• Verify customer orders against invoices and packing lists before dispatch.
• Ensure accurate order picking, packing, and labeling in accordance with cold chain standards.
• Handle last-minute order changes and resolve order discrepancies swiftly.
• Communicate with sales team to ensure any deviation from customer order is communicated effectively and in realtime

4. Documentation & Reporting

• Maintain up-to-date dispatch logs, delivery notes, vehicle allocation sheets, and stock movement records.
• Ensure compliance with internal SOPs for product traceability and dispatch accuracy.
• Prepare daily, weekly, and monthly dispatch and stock reconciliation reports.
• Ensure Documents are filed on time .

5. Team Leadership

• Supervise and coordinate a team of casual workers during loading/unloading and dispatch operations.
• Assign tasks, monitor performance, and ensure adherence to safety and hygiene standards.
• Provide basic training and on-the-job guidance to dispatch staff.
• Draft internal SOPS to give guidelines to the team
• Delegate tasks effectively and ensure that daily KPIs are met.

6. Cold-Room Management & Asset management

• Monitor cold-room temperatures and ensure products  are stored and handled as per company and health standards.
• Assist in organizing and rotating stock using FIFO/LIFO methods to prevent spoilage.
• Coordinate with maintenance for timely servicing of cold storage units.
• Ensure the coldroom is always clean and properly arranged
• Ensure all products are batched
• Maintain an accurate register of dispatch equipment, tools, and company assets  Crates, pallets tags,Packaging bags ,Sealing machines ,scales ,Tables etc
• Ensure that handling equipment is in good working condition and escalate any maintenance needs.

Quality Control & Compliance

• Inspect goods for quality, hygiene, and temperature compliance before loading.
• Report any substandard or spoiled products to the Quality Assurance and Procurement teams.
• Ensure proper handling of perishable goods to minimize losses and maintain compliance with food safety standards.
• Ensure cleanliness is maintained at all times during and after dispatch .

Qualifications and Experience:

• Certificate or Diploma in Logistics, Supply Chain Management, Business Administration, or related field is a must.
• Minimum of 6 Months to 1 year of relevant attachment or internship experience in dispatch operations, stock reconciliation, or asset management, preferably in a food or cold-chain logistics environment.
• Proficient in Microsoft Excel and Inventory systems.
• Excellent knowledge of Nairobi routes and traffic patterns.
• Experience supervising teams, particularly casual labor staff.
• Solid understanding of cold chain logistics and food handling procedures.
• Strong organizational and communication skills—both written and verbal.
• High level of accuracy, attention to detail, and time management.
• Physically fit and willing to work in cold-room environments and flexible hours as needed.

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Sales - Graduate Trainee

Role Overview

The Sales Trainee will support the sales team in driving revenue growth by promoting and selling company products within Nairobi. This is a field-based role focused on customer acquisition, onboarding, relationship management, and collections support.

The role is ideal for a proactive, results-driven individual looking to build a career in sales, with hands-on exposure to market analysis, client engagement, and commercial operations.

Key Responsibilities

1. Sales Execution & Customer Acquisition

• Identify and prospect new customers and business opportunities within assigned territories.
• Generate leads and convert them into active customers.
• Promote and sell company products, including fish, chicken, freezers, and related solutions.
• Support onboarding of new clients and ensure smooth account activation.

2. Market Intelligence & Analysis

• Gather insights on market trends, customer preferences, and competitor activities
• Provide feedback to support pricing strategies and sales planning
• Monitor local market conditions and identify growth opportunities

3. Client Relationship Management

• Build and maintain strong relationships with customers and agents
• Ensure high levels of customer satisfaction and retention
• Identify upselling and cross-selling opportunities within existing accounts

4. Sales Support & Marketing Activities

• Assist in developing and utilizing sales materials (presentations, proposals, product sheets)
• Participate in trade shows, exhibitions, and promotional events
• Support implementation of sales campaigns and marketing initiatives

5. Collections & Credit Management

• Follow up on customer payments to ensure timely collections
• Support adherence to company credit policies
• Maintain accurate records of sales and payments

6. Operations Support

• Assist in coordination of freezer installations and product deliveries
• Ensure proper documentation and reporting of sales activities

Key Performance Indicators (KPIs)

Sales Performance

• Achieve assigned monthly sales targets (reviewed periodically based on market conditions)
• Meet targets for revenue, volume, and product mix

Customer Acquisition

• Generate a minimum of 20 leads per month
• Convert at least 4 new customers monthly.
• Contribute to the annual target of 20 B2B agents.

Account Management

• Maintain active engagement across all assigned accounts
• Achieve a churn rate of ≤18%

Operations

• Support installation of at least 2 freezers per month

Collections

• Ensure 100% collection of due payments for all sales
• Maintain compliance with company credit terms

Commissions

• Commissions are  based on paid sales only and aligned with target achievement.

Qualifications & Experience

• Diploma or Certificate in Sales, Marketing, Business Administration, or a related field.
• Minimum of 6 Months to 1 year of relevant attachment or internship experience in sales and customer-facing roles is preferred.
• Exposure to FMCG, agri-products, or cold-chain sales is an added advantage.
• Experience working with B2B customers, agents, or distributors is a plus.
• Basic understanding of credit management and collections is desirable.

Skills & Competencies

• Strong communication and interpersonal skills
• Sales, negotiation, and persuasion abilities
• Customer-focused and relationship-oriented mindset
• Good organizational and time management skills
• Ability to work independently in a field environment
• Basic analytical skills and attention to detail
• Proficiency in MS Office (Excel, Word, Email)

Personal Attributes

• Work Ethic: Reliable, disciplined, punctual, and hardworking
• Mindset: Positive, resilient, and adaptable
• Character: Honest, accountable, and trustworthy

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Cooler Technician - Graduate Trainee

Role Overview 

The Cooler Trainee supports the maintenance and efficient operation of cold chain equipment, including cold rooms and chest freezers. Under supervision, the trainee assists in monitoring temperatures and electricity usage, performs basic maintenance tasks, and helps in the deployment and upkeep of freezer units. The role also involves learning to identify and report faults, ensuring equipment safety, and supporting customer training on proper freezer use and handling.

Key Responsibilities

Your responsibilities will be as follows:

Daily Monitoring

• Assist in tracking and recording cold room temperatures, ensuring logs are completed accurately.
• Support monitoring of electricity usage and help maintain daily records for efficiency tracking.
• Report any unusual temperature or power fluctuations to the supervisor(Senior Technician).

Freezer Management

• Support deployment, cleaning, and basic checks of chest freezers.
• Assist in stocktaking and labeling of freezer units.
• Ensure freezers are clean, properly arranged, and ready for customer use.

Basic Maintenance Support

• Assist technicians in performing minor electrical and mechanical repairs.
• Support routine maintenance of cold rooms and refrigeration equipment.
• Learn and follow proper safety procedures during maintenance activities.

Overnight Monitoring Support

• Assist with periodic checks of cold room conditions when required.
• Report issues observed during monitoring to the responsible technician.

Customer Support & Training

• Support in training customers on proper use and care of chest freezers.
• Help respond to basic customer inquiries and escalate complex issues.
• Provide follow-up support to ensure proper equipment usage.

Key Performance Indicators (KPIs)

Temperature Monitoring Accuracy:
Assist in maintaining accurate logs with minimal errors.

Electricity Usage Tracking:
Support timely and complete daily recording of electricity usage.

Repair Support Response Time:
Assist in responding to repair needs promptly (within 24 hours under supervision).

Customer Training Support:
Support training of all new customers within their first week.

Qualifications and Experience

• Certificate or Diploma from a recognized TVET institution in Refrigeration and Air Conditioning, Mechanical Engineering, or Electrical Engineering
• Minimum of 6 months to 1 year of attachment, internship, or practical experience in refrigeration, cooler maintenance, or related technical work is preferred.
• Basic understanding of refrigeration systems or willingness to learn.
• Exposure to cold rooms, freezers, or technical maintenance (internship or attachment experience is an added advantage).
• Willingness to work in field environments and across multiple locations.

Skills and Competencies

• Basic knowledge of refrigeration and cooling systems
• Willingness to learn electrical troubleshooting and maintenance
• Strong attention to detail
• Good communication and teamwork skills
• Problem-solving mindset
• Ability to follow instructions and safety procedures
• Basic record-keeping and reporting skills
• Flexibility and adaptability in different work environments

Apply for this vacancy

Deadline: Saturday, March 28, 2026

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