Customer Service Management Trainee Program

Kenya Power is seeking talented and motivated individuals to join our Customer Service Management Trainee Program. We are looking for brilliant, dynamic and selfdriven persons eager to make a difference and be part of our results-oriented teams. Joining our Management Trainee Program offers a unique opportunity to be part of a dynamic team, where you will contribute to the growth and transformation of Kenya’s energy landscape.

Applications are now open for suitably qualified candidates for various positions within the program.

CUSTOMER SERVICE OFFICERS – Job Ref: HR:KP1/5B.2/1/3/1601

Job Summary

Responsible for coordinating Customer Service functions, liaising with corporate customers, County Governments, non-corporate strategic institutions, VIPs, and Government Ministries, while delivering exceptional support by addressing inquiries, resolving issues, processing orders, and providing information to enhance customer satisfaction and loyalty.

DUTIES AND RESPONSIBILITIES

• Analyzing meter readings to detect anomalies before billing and making recommendation.
• Monitoring trend and generating consumption anomalies as to ultimately reduce them to zero.
• Monitoring the quality of anomaly resolution to avoid recurrence.
• Monitoring actual number of bills produced verses the supplies to be billed per month.
• Capturing and listing supplies that have actual readings but not used in billing.
• Advising billing on normalization of accounts which have not been billed or receiving billing in order to activate them.
• Initiating campaigns to enhance data integrity.
• Conducting inspections to ensure compliance to procedures and standards.
• Organize interaction forums between the Company and Large Power and SME customers,

Person Specifications

• Bachelor Degree in Economic, Statistics, Business Administration, Social Science or related field from a recognized Institution