Branch Operations Team Member – Steward

Summary of work environment

Responsible for ensuring excellent food and beverage production and service delivery to our customers in a clean and safe environment, where quality and safe food is produced for our guests and also ensuring that the counter provides the best environment for the barista to showcase their expertise and passion, by serving good quality drinks to our guests.

Primary Purpose and Scope the Job (Job Role)-

To maintain a hygiene working environment by providing clean utensils and washrooms. To consistently produce quality coffee beverages and to serve food and beverage orders to our guests in a clean environment and ensure all guests are promptly attended to, in accordance to Java service standards.

DUTIES AND RESPONSIBILITIES:

• Maintains a clean, tidy and working counter at all times. Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Consistently followsthe set Standard Operating Procedures(S.O.Ps) during production.
• Ensuring sufficient supply of products for sale in the counter by doing sufficient back up.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification and presenting bills on time and accept payment.
• Cleaning of pots, pans, cutlery, crockery, guest and staff toilets, equipment/machines and sanitization of general kitchen.
• Ensure proper waste management by disposing of bins and cleaning of grease traps.
• Assists the barista in charge in running the barista counter and advice the Barista in charge on stock levels
• Doing the daily stock take of counter products at the end of the shift.
• Food preparation, presentation, correctstorage and production of the right quality.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators(5-8 areas)

• In charge of kitchen hygiene.
• Ensure that all detergents are used correctly, recipes and S.O.Ps are followed to the latter for production of beverages and standards for portion sizes are consistently maintained.
• Ensures that the S.O.Ps for counter cleanliness and hygiene are maintained and consistently adhered to, clearing and organizing table condiments.
• Ensures that the pastry display, merchandise display, take away station and condiment organizers are clean, appropriately stocked and positioned.
• Maintain accurate record of stocks at the barista counter and more so at the station allocated and advice the barista in charge when it falls below the per level for refill or reordering.
• Taking food and beverage orders from customers and ensure prompt service delivery by presenting bills and give back correct change to the guest within the shortest time possible.
• Attend to the tables and guarantee compliance to cleanliness standards, assist guests on easy menu navigation and to communicate cautiously to the guest.
• Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.
• Ensure necessary orders for proper mis-en place are given to the manager for ordering, ensuring accurate stock take Communication-attend shift

Performance Indicators(3-5 indicators)

• Food safety
• Integrity
• Nps
• Margins
• Station management briefings and proper utilization of company resources.
• Ensure that food produced is of the right quality.

JOB SPECIFICATIONS:

QUALIFICATIONS

• Must be a good planner, ability to think and make quick decisions under pressure, strong interpersonal and problem-solving abilities.
• Must have Point Of Sale skills, flexible, a team player, highly responsible & reliable.
• Must be customer-oriented and have excellent customer care technique and application.
• Ability to up sell and inform our guest on new menu product.
• Must be result oriented,self-driven, articulate and pro-active.
• In-house training in baristaring and service.
• 6 months working experience as a certified Java House Staff. Ability to work under pressure and long hours.

EXPERIENCE

• Must have basic housekeeping skills.
• Be conversant with the Java House Africa coffee/beverage menu and dedicated to its systems and procedures.

SPECIAL CONDITIONS OF EMPLOYMENT

• Must have a KCSE certificate with a mean grade of C plain.
• Must be interested in hospitality industry.
• Should have a sound menu and product knowledge.
• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.

CORE COMPETENCIES

• Basic knowledge on food safety and HACCP plan.
• Accommodative and adaptive to new changes and regulations.
• Be able to work with speed and under pressure.