Technical Support Engineering Internship

Start date: July 2025

Duration: 3 Months, Full-time

Every year, we welcome Interns from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.  Come build community, explore your passions and do your best work at Microsoft with thousands of university graduates from every corner of the world.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes

We’re a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you?

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passion, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.

Imagine yourself as a Microsoft Intern. Join Microsoft today and help us innovate and shape the business of tomorrow.

We’re a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you? Learn more about our cultural attributes.

Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!

Qualifications

Required Qualifications

• Must be pursuing a Bachelor’s or Master’s Degree in Computer Science, Information Technology (IT), or related field
• Must have at least one additional quarter/semester of school remaining following the completion of the student worker program.
• Fluency in English.
• You must be legally authorised to work in Kenya to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit)

Preferred Qualifications

• Microsoft Technology Certifications.

Responsibilities

Response and Resolution

• Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
• Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Readiness

• Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses available tools to deliver solutions for customer issues of limited scope.
• Follows processes provided by the business.
• Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Other · Embody our culture and values