Information Communication Technology (ICT) Internship

Kenya Power Pension Fund provides benefits and pension for all permanent and pensionable employees of Kenya Power, Kenya Electricity Transmission Co. Ltd, and Nuclear Power and Energy Agency upon retirement, and where applicable, benefits for the dependents of deceased members.

Applications are invited for the following Internship positions.

Information Communication Technology (ICT) – Intern

Under the direct supervision of the System Administrator the intern will:

• Provide technical assistance to staff and customers on hardware and software-related issues.
• Assist with help desk calls, scheduling, and tickets management.
• Follow up on user requests and ensure a timely resolution.
• Use remote tools for maintenance and support of ICT systems.
• Install, configure, and troubleshoot computer systems, hardware, and software.
• Monitor system performance and troubleshoot any issues.
• Follow established procedures and processes for computer maintenance and management of ICT assets.
• Provide training and support to staff on the use of computer systems and software.
• Perform system backups and maintain accurate records.
• Research and recommend solutions for technical problems.
• Any other relevant duty or responsibility assigned by the Head of Section from time to time.

Education

• Applicants must at the time of application have graduated with Bachelor’s degree

Preferred areas of studies:

• ICT

Competencies and traits

• Strong communication and customer service skills
• Team player
• Able to learn quickly and adapt to changing technology.
• Interpersonal and cross-cultural skills
• sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Interpersonal and communication skills