Receptionist

About Your Host

YourHost offers a personal service for guests who value exceptional quality homes and experiences in the most desirable destinations across Kenya.

If you are a star Receptionist, you will be required to be friendly, organized, customer-focused and be the first point of contact for guests.

Key Responsibilities

• Guest Relations & Front Desk Operations: Welcome guests, ensure smooth check-ins and check-outs, and collect feedback. Ensure in-house guests have a comfortable stay.
• Preparation & Coordination: Manage key cards, guest information, and maintain accurate reservation records.
• Upselling & Extra Services: Promote additional services like laundry, airport transfers, and pantry restocking.
• Communication & Customer Service: Handle guest and homeowner inquiries professionally via phone, email, or in person. Address concerns and special requests efficiently.
• Homeowner & Business Development Support: Direct potential property owners to the Business Development team and assist in managing homeowner concerns.

Qualifications

• Degree/Diploma in Hospitality, Business, or a related field
• 2-3 years of experience in front desk, hospitality, or customer service
• Excellent communication, organization, and problem-solving skills
• Ability to multitask in a fast-paced environment
• Flexible to work shifts, weekends, and holidays