Product Development and Service Design (Diaspora) Internship

Cytonn Asset Managers Limited (CAML), is the regulated affiliate of Cytonn Investments Management Plc, and is licensed as a Fund Manager by the Capital Markets Authority and the Retirement Benefits Authority. The company is also a licensed Real Estate Investment Trust (REIT) Manager under the Capital Markets Authority. Our objective is to offer superior risk-adjusted investment returns to our clients through investments in both the public and alternative investments markets.

Cytonn Investments Management Plc (CIMP), is an alternative investment manager, with real estate development capability, and a primary focus on private equity and real estate investments in the high growth Kenyan Region. CIMP has presence in East Africa, Finland and the US.

CAML & CIM investors include global and local institutional investors, individual local investors, and diaspora investors.

As part of its ongoing innovation and market expansion, Cytonn Asset Managers Limited (CAML) is developing a new initiative aimed at serving the diverse needs of Kenyans in the diaspora by providing tailored financial, investment and lifestyle solutions. This initiative seeks to bridge the gap between the diaspora community and opportunities back home, ensuring seamless access to resources that enhance their lives and financial well-being.

Cytonn Asset Managers Limited (CAML) is inviting applications from qualified graduates for its internship program to support the development of this diaspora-focused initiative. This role provides a unique opportunity to contribute to a high-impact project from its inception and play a key role in shaping innovative solutions that will drive its success.

The internship offers hands-on experience in product development, service design, and business strategy within a dynamic and fast-paced environment. As a fresh graduate, joining the workforce can be daunting, due to the gap between what you have learned and what the industry needs. We are bridging this gap by providing you an opportunity to develop your career from the ground up and turn your newly learned subject knowledge into a tool that is sought after by the industry. Your productivity is driven by your passion and excellent knowledge of your subject. You bring your passion and aptitude, we sharpen your skills and show you how to learn and lead.

Responsibilities

1. Own and manage the product development lifecycle from concept creation, development, pre-launch, and post-launch activities.
2. Conduct user and market research, identify innovation opportunities and trends in the industry, and propose them to stakeholders for product enhancements.
3. Understand user needs, create personas, and map out the stages of their journey, and design service blueprints.
4. Collaborate with internal teams to ensure seamless execution of the diaspora initiative.
5. Engage with diaspora communities and stakeholders to establish partnerships and enhance outreach efforts.
6. Support business development efforts, including marketing strategies, customer acquisition, and engagement campaigns.
7. Provide support to client facing teams for quick resolution to client queries and engage with service providers to ensure prompt resolution of issues while they arise.
8. Documentation of process requirements and conducting usability acceptance testing to ensure process requirements are met.
9. Research and propose on strategies that would drive product uptake and performance.
10. Prepare reports on product uptake, potential sales, and market expansion strategies.
11. Perform such other duties as may be assigned to from time to time

Requirements

1. A grade of B+ and above in KCSE (or equivalent) with good grades in math and languages.
2. A bachelor’s degree with a minimum second-class honors. Candidates must have completed their degrees no more than one year ago. Candidates expecting to complete their degree work in the next few months are eligible as long as they will be available for the training.
3. Demonstrated interest in financial technology and is willing to take a deep dive in understanding the intersection between technology and business.
4. Ability to learn quickly and manage workload in a demanding environment.
5. Strong organizational and time management skills, and ability to adhere to deadlines, multi-task and be able to prioritize.
6. A team player with strong work ethic.
7. A desire to take initiative and suggest process improvements.
8. Entrepreneurial spirit with demonstrated creativity & innovation in business.
9. Desire to use technology to develop innovative solutions that solve real world problems.

Learning Opportunities

The 12-week internship program is an immersive experience in product development, service design, and business strategy. To succeed, you need to be sharp, talented, detail oriented and tenacious. This internship gives you the unique opportunity to learn in a real business environment in a company led by young, dynamic and creative executives with worldwide exposure. The training will allow you Interns to create solutions that solve real-world business problems. In addition, interns learn essential communication and entrepreneurial skills needed to succeed in the industry and learn to work in a high-efficiency productive environment that guarantees the ability to fit in multiple work cultures. At the end of the internship, successful interns, who exhibit a high aptitude, creativity, and teamwork will be eligible for full-time employment. Those who do not get hired stand a very high chance of getting absorbed into the job market. Past graduates of this training have moved on to gainful employment. This training will define your future.