Telesales Representative

Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income members of society.

We are growing very fast to cover the rest of Kenya and eventually Africa. It is envisaged that the success of the business will grow to over 150 networks across East Africa. It is from this background that we seek prospective candidates to fill the role of a Tele-sales Representative in our Tele-sales Department.

At Poa, we pride ourselves on being a values-driven company, and we love working with values-driven employees. Poa’s vision is “Internet in every home in Africa”. To achieve this vision, we live by our values, captured in the acronym, We CONNECT. At Poa, we: Create a better world for the people we serve, Open our eyes to problems and opportunities, Never stop learning never stop moving forward, Name it, own it , solve it, Engage with the bigger picture even in details, Care about each other and Tujienjoy kazini.

Mission Statement for the Role: 

Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers for referrals.

Overall Responsibility:

Make sales and hit the target number!

Financial:

Ensure that customers make payments via the company accounts.

People:

None

Key SMART Results for A-Player Success:

• Achieve the set number of sales that will be communicated every month.
• Adhere to prescribed tele-sales process with zero deviations, ensuring the highest industry customer satisfaction rates.
• Maintain a 100% attendance record while ensuring full compliance with the company’s absence management policies and procedures.
• Make a minimum of 100 unique calls daily through the system(inbound and outbound) with a daily talk time of 4 hours.
• Ensure all assigned leads are contacted within agreed timelines and updated accurately in the Sales Lead Generation Database.
• Attain in-depth product knowledge, follow the script and guidelines, and maintain an average Quality Assurance score of 96%.

Level of Management Experience Required: 

None

Department stage of development where this role sits: 

Rapid Scale and Growth

Qualifications

Core energy required for this position: 

Doer / Positive/ Aggressive

Key Competencies: (H, M, L)

• Relentlessly driven and highly competitive to succeed – H
• Exceptional salesmanship skills – H
• Tactical, scrappy, relentless energy and focus to exceed targets – H
• Accuracy of forecasting, and credible pipeline management of opportunities – H
• Ability to give clear updates on sales activities and expected reports – H

Mandatory Criteria if any, with no exceptions to hire:

• Minimum of 1 year experience in sales in a busy Tele-sales environment.
• Must have worked with sales targets and hit/exceeded them.
• Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of the latest technology in tele-sales.

“We encourage Women and Persons with Disability (PWD) to apply”