Insurance and Claims Associate

Department Finance
Position Title Insurance & Claims Associate
Number of personnel needed 1

Company Description:

Greenwheels is a pioneering electric mobility solutions provider dedicated to revolutionizing urban transportation and promoting sustainability. In partnership with major clients like Uber, we manage a fleet of electric motorbikes, ensuring efficient and eco-friendly transportation solutions. Our mission is grounded in innovation, excellence, and a commitment to a greener future.

Role overview:

We are seeking a detail-oriented and organized Insurance & Claims Associate to join our team. In this role, you will focus on streamlining insurance claims processes, ensuring timely reimbursements, safeguarding the company’s assets, and educating stakeholders on insurance protocols. By effectively managing risk and fostering a culture of preparedness, this role directly contributes to maintaining the efficiency and reliability of Greenwheels’ eco-friendly transportation solutions.

Responsibilities:

Claims Reporting & Documentation:

○ Ensure prompt First Notification of Loss (FNOL) submission for all accidents.
○ Collect, verify, and submit essential claim documentation including police abstracts, damage quotes, and driver details.
○ Maintain accurate claim records and support audit readiness through proper documentation.

Claims Coordination & Support:

○ Liaise with insurance providers, assessors, underwriters, and internal teams to ensure timely claim verification and resolution.
○ Monitor and track pending or unreported accidents ensuring all incidents are properly escalated and documented.
○ Support in responding to customer inquiries regarding claim statuses and required documents.

Assessment & Repair Coordination:

○ Coordinate damage assessments for electric motorbikes with significant repairs (above 15,000Kes) per insurer requirements.
○ Schedule & support assessment appointments ensuring availability of necessary documents and electric motorbikes.
○ Track repair progress and ensure submission of pre and post-repair images.

Data Management & Reporting:

○ Maintain organized claim tracking systems and support with internal reporting on claim trends and processing times.
○ Collaborate across functions to streamline workflows and reduce delays in claims handling.

Qualifications & Skills:

● A Bachelor’s Degree in Actuarial Science or a related field is preferred.
● A Diploma in Insurance, ACII, AIIK, or equivalent qualification is desirable.
● Previous experience in insurance, claims, or related roles is preferred.
● Good knowledge of insurance products.
● Strong attention to detail and organizational skills
● Proficiency in Microsoft Excel/Google Sheets.
● Knowledgeable of industry rules and regulations.
● Excellent communication and teamwork abilities.
● Ability to work independently with minimal supervision.
● Ability to handle sensitive information with confidentiality.
● Ability to work in a fast-paced environment and manage multiple tasks simultaneously.