Shop Operations Assistant

Key Responsibilities:

• Drop Shipping (DS) Order Fulfillment
• Sharing Daily LPOS to deliver the DS orders within the course of the day.
• Received Drop Shipping orders from the inbound team and processed them immediately.
• Printed LPOs for Processing the received DS orders.
• Made sure delayed orders are delivered by sellers at DS hubs.
• Updated pending orders for Delayed orders and after-sale issues on Qingflow system.
• Customer Support/Aftersale Queries
• Replying customer messages in SOP stores.
• Assisting offshore team on after-sale applications.
• Calling out clients concerning their after-sale application to know the condition of the item so as to decide whether it can be exchange, return, refund or it should be repaired.
• Follow up with service centers to prepare the items as quick as possible.
• Notifying sellers concerning their after-sale applications.
• Vendor Support.
• Prepared vendor payment and submitted for approval on time.
• Retrieved POP and Sales report and shared with sellers.
• Price negotiations with sellers for preparation for platform campaigns.
• Sending stock updates to offshore members.

Requirements:

• Diploma in Procurement/ Customer Service, Supply Chain Management or any other related field.
• Proficiency in office soft-wares, including excel, word, PPT.
• Serious, responsible and rigorous work attitude.
• Teamwork, good time management and communication skills.
• Accountable, adaptable and willing to learn & improve at all times.
• High degree of professionalism with great Emotional Control