Receptionist

The Kenya Medical Research Institute (KEMRI) is a state corporation established through the Science and Technology (Amendment) Act of 1979, which has since been amended to Science, Technology and Innovation Act 2013 as the national body responsible for carrying out health research in Kenya.

Receptionist – Kisumu

Key Responsibilities:

• Greet and assist participants, visitors, and staff in a friendly and professional manner.
• Manage front desk operations, including answering phones, scheduling participant appointments, attending to visitors, and handling inquiries.
• Register study participants and update existing participants records accurately.
• Coordinate with clinical and research teams to ensure smooth clinic operations.
• Provide information about clinic services, including FP/PrEP services, and direct participants to appropriate resources.
• Maintain confidentiality of participant information in compliance with Research Ethics and Site’s policies.

Vacancy Requirements:

Mandatory

• Diploma in Front Office or equivalent
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Computer literate
• Ability to maintain confidentiality and handle sensitive information.
• Friendly, empathetic, and patient-centered approach.
• Ability to work in a fast-paced, research-focused environment

Preferred

• Additional certification in office administration or related field
• Basic knowledge of HIV prevention, including oral PrEP, is an advantage