Call Agent Pay-To-Perform

About Us

Sauti Call Center is a 24/7 Multilingual State Of The Art and Cutting Edge Multi Channel Contact Center that is sold out to offer solutions for our client’s custom needs based on their business.

• We provide high touch customer support specializing in
• BPO Services focusing on Inbound and Outbound Tele-services
• Email Response
• Live Web Chat Support
• Interactive Voice Response (IVR)
• Research, Marketing, Training, Recruitment, Consultancy, Tele sales and Technical Support
• SMS and Social Media Support.

Job Summary

We are seeking dedicated Call Agents to join our team.  As a Call Agent, you will make calls on behalf of our clients. This role requires excellent communication skills, a quiet work environment, and the ability to adhere to a strict schedule.

Key Responsibilities

• – Maintain a schedule while working remotely
• – Make calls to candidates using a provided script.
• – Obtain the intended result based on assigned project.
• – Document each call and its outcome in the system.
• – Maintain a minimum call rate of 25 calls per hour.
• – Work in a quiet, distraction-free environment.
• – Perform an internet speed test before starting work and report the speed.
• – Ensure continuity of work despite power outages by making necessary arrangements.
• – Use a noise-canceling headset for clear communication.
• – Keep laptops/computers updated and secure.
• – Communicate any issues with work or systems to the reporting manager.
• – Participate in ongoing training to improve skills.

Qualifications

• – Excellent verbal communication skills.
• – Reliable internet connection and a functioning laptop.
• – Ability to work in a quiet, distraction-free environment.
• – Must adhere to the agreed-upon schedule and be punctual.
• – Previous experience in a call center or customer service role is a plus.
• – Ability to handle power outages and maintain productivity.
• – Self-motivated and able to work independently.

Requirements

Equipment:

•   – Reliable internet connection.
•   – Functioning laptop.
•   – Noise-canceling headset.

Environment:

•   – Quiet, distraction-free work area.
•   – Ability to handle power outages and maintain productivity.

Skills:

•   – Excellent verbal communication skills.
•   – Strong organizational and documentation skills.
•   – Self-motivated and able to work independently.

Benefits

• Flexibility: Work from the comfort of your home, allowing for a better work-life balance.
• Skill Development: Participate in ongoing training to enhance your communication and customer service skills.
• Performance-Based Pay: Earn based on your performance.
• Career Growth: Gain valuable experience in a fast-paced call center environment, which can open doors to future career opportunities.
• Supportive Environment: Work with a dedicated team and receive support from experienced managers.
• Convenience: No commuting required, saving you time and travel expenses.
• Technology Exposure: Gain hands-on experience with advanced call center technology and systems.