Billing Officer

Healthpact Hospital Isiolo is on a mission to redefine healthcare excellence in the center of Kenya — and we are building a team that dares to dream big and deliver even bigger. As we expand our operations and enhance our services, we are inviting passionate, driven, and visionary professionals to join us. If you are ready to grow, lead, and make a real impact in a rapidly evolving healthcare environment, this is your moment.

Healthpact Hospital Isiolo is a modern level 4 SHA accredited, patient-centered facility committed to delivering quality, affordable, and accessible healthcare to the Isiolo community and beyond, with monthly visits of above 4,000 patients. With a strong focus on innovation, compassionate care, and clinical excellence, we are setting new standards for healthcare delivery in the region. At Healthpact, we don’t just offer jobs — we offer platforms for innovation, leadership, and professional transformation. Come be part of a hospital where your skills, ideas, and ambition are not just welcomed, but expected to shine

VACANCY: BILLING OFFICER
Location: Healthpact Hospital – Isiolo Town
Reports To: Credit Controller
Application Deadline: 5th May 2025

Healthpact Hospital is seeking to hire a competent and detail-oriented Billing Officer to support the hospital’s revenue collection efforts through accurate, timely, and compliant billing of patients and thirdparty payers. The ideal candidate will demonstrate a strong understanding of hospital billing systems, with a particular focus on inpatient billing.

Key Responsibilities:

• Generate and verify patient bills for inpatient, outpatient, maternity, and emergency services in line with applicable billing codes and tariffs.
• Ensure real-time capture of billable services, procedures, and items provided to patients.
• Accurately categorize patients (e.g., cash, corporate, SHA, private insurance) in the hospital system for correct billing.
• Work closely with the medical, pharmacy, and nursing teams to confirm bill completeness prior to invoicing or discharge.
• Reconcile daily billing transactions with system entries and cashier receipts.
• Submit invoices or claims to insurance providers and corporate clients in accordance with agreed formats and timelines.
• Flag discrepancies or inconsistencies in billing and escalate unresolved cases to the Credit Controller.
• Maintain up-to-date billing records and ensure all documentation (e.g., treatment notes, approvals) is filed appropriately.
• Support audit and verification processes by availing necessary documentation and responding to queries.
• Handle patient and client inquiries regarding their bills with professionalism and clarity.
• Assist in tracking unpaid invoices and support follow-up on pending claims or patient balances.

Minimum Qualifications and Requirements:

• Diploma or Degree in a business-related field such as:
  • Business Administration
  • Healthcare Management
  • Accounting or Finance
• Minimum of 2 years’ experience in hospital billing, preferably in a busy inpatient facility.
• Strong understanding of inpatient billing processes, insurance claim workflows, and billing codes.
• Proficiency in hospital information systems and Microsoft Excel.
• High level of accuracy, integrity, and confidentiality.
• Good interpersonal and communication skills.
• Ability to work under pressure with minimal supervision and meet daily deadlines.

Why Join Us?

At Healthpact Hospital, we believe in excellence, accountability, and patient-centered service. Join a growing institution at the forefront of healthcare transformation in Isiolo County.