Business Development Internship

AMREF Flying Doctors is a leading aero-medical provider in Africa. Based in Nairobi, Kenya, at Wilson Airport, AMREF Flying Doctors provides air evacuation services in medical emergencies as well as air ambulance transfers between medical facilities. Patients can also be repatriated to Europe, Asia, and North America by air ambulance jet or a medical escort provided on commercial carriers. With a fleet of five fully-owned dedicated Air Ambulance, patients can be evacuated from anywhere on the African continent to anywhere in the world.

Owned by Amref Health Africa, the leading health organization in Africa, AMREF Flying Doctors plays an instrumental role in advancing Amref Health Africa’s enduring commitment to achieving lasting health change in Africa.

Business Development Intern

JOB PURPOSE

The Business Development intern will assist in various stages of the sales funnel, including sales, creating awareness of new offerings, generating leads, and retaining customers.

• Identifying and developing a sales pipeline and aggressively marketing for new customers from the identified target sectors.
• Generating revenue and profit including new business development for the company.
• Identifying and acting on cross-selling opportunities.
• Give competitive quotations to intermediaries and following up on the same to close sales.
• Learning different aspects of the sales cycle and different techniques used for indoor sales.
• Setting and achieving targeted goals and objectives for business development and sales.
• Facilitating and ensuring timely collections of payments as per the company’s credit policy
• Assisting to manage a portfolio of accounts to achieve long term success
• Assisting to process clients orders in CRM Systems.
• Ensuring timely and successful delivery of clients orders.
• Discussing the upcoming renewals to avoid lapses and ensure business retention renewal is communicated three months prior to expiry date and monthly until the renewal has been completed.
• Following up on renewal and premium collection from the accounts.
• Identifying and actively acting on cross-selling opportunity within the existing portfolio.
• Servicing existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule to visit existing or potential sales outlets.
• Preparing daily, weekly and monthly reports to assist in measuring market share, renewal trends and demand.
• Attending related industry events to push for brand awareness and acquire new contacts for sales lead.
• Promoting AMREF Flying Doctors products and services to customers and negotiating contracts with the aim of maximizing profits.
• Updating client information in Customer Relationship Management (CRM) system
• Keeping records of customer interactions and transactions and making sure that the same has been logged to the CRM.
• Organizing client contact lists, schedule, performing and updating contacts made in CRM
• Providing excellent customer services and key account management
• Ensuring all the intermediaries are kept up to date with relevant AMREF Flying Doctors products information.
• Providing a channel of communication between AMREF flying doctors, intermediaries and suppliers to ensure USSD is working at all the time
• Effectively communicating and listening to customers’ needs
• Professionally answering calls and finding a solution to the customer
• Making regular visits in order to maintain relationships with the intermediaries, prospective and current clients.
• Offering excellent customer service to customers before and after sale.
• Providing administrative support to the sales department i.e. assisting with filling, maisha cards printing ensuring there is stationeries etc. as per the departments needs
• Attending to any other work related duties assigned in the unit.

Education and Experience

• Bachelor’s degree in Marketing, Public Relations, Communication, Business administration or any other related course from a recognized Institution.
• Proficiency in computer studies (word, excel, power point, CRM system, outlook, internet.
• Good understanding of customer communication platforms i.e CRM system or other related system.

Knowledge, Skills and Competencies

• Good communication and excellent interpersonal skills
• Great presentation skills mixed with good personal grooming
• Good time management skills.
• Demonstrate flexibility to work in a fast-paced environment.