IT Internship

The overall purpose of the role: 

Provide additional technical support required to maintain a standard level of service to the office and be the main point of contact for IT-related issues in the DRC Kenya Eastleigh field office in Nairobi for 6 months. The role will be responsible for planning, development, and implementation of hardware, software applications, programming & systems network and integration of a management information system or enterprise network in coordination and consultation with the DRC Information Management Systems Coordinator.

Duties and Responsibilities:

• Install and configure computer hardware, authorized software, systems, networks, printers, and scanners.
• Liaise with the Country IMS Coordinator regarding issues/faults promptly.
• Offer technical support to all end users of hardware & software issues.
• Ensure that company data is safely backed up to OneDrive and SharePoint.
• Support conducting digital skills training for the youths at the DRC Eastleigh digital workspace and provide weekly reports on the training.
• Daily monitoring of servers to for optimal performance,100% uptime, and availability of systems.
• Maintain, improve, and ensure healthy back-ups of beneficiaries’ databases.
• Generate monthly systems usage reports.
• Oversee software and network security.
• Undertake simple development tasks on the Information Management Systems as assigned from time to time.
• Continually perform preventative maintenance.

Experience and technical competencies:

• At least 1 Year Experience in fast paced organization.
• Have HTML, PHP-MVC, JS and CSS coding background.
• Knowledge of CodeIgniter framework will be an added advantage.
• Basic understanding of relationship database including MySQL.
• Basic understanding of Linux (Ubuntu) and Windows 10 support.
• Knowledge of and competence in Microsoft operating systems and Microsoft 365.
• Attention to detail with an excellent analytic and research background.
• Cheerful, articulate, positive attitude and eager to learn.

Education:

• Bachelor’s degree or Diploma  in Information Technology or other related field from a recognized institution
• Certification in computer networks (CCNA, N+, etc)

Languages:

• Fluency in English and Kiswahili.

DRC’s Core competencies: 

All DRC roles require the post-holder to master the below DRC’s core competencies:

• Striving for excellence: you focus on reaching results while ensuring an efficient process.
• Collaborating: you involve relevant parties and encourage feedback.
• Taking the lead: you take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: you Uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Conditions:

Contract duration: 6 months with possibility of a 3-month extension subject to funding availability and performance. Salary and conditions will be in accordance with the Danish Refugee Council Internship Guidelines.
Reporting to: Urban Project Manager with technical reporting line to Information Management Systems Coordinator
Availability: August 2025
Location:  Eastleigh – Nairobi

Key stakeholders:

Internal:  All staff
External: Service providers, partners, Target communities

General Commitments: 

DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework.

About DRC

Founded in 1956, DRC Danish Refugee Council is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world – and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate and build sustainable futures for refugees and other displacement-affected people and communities.